What are the responsibilities and job description for the Customer Service Representative II position at City of Atlanta?
Job Description
Job Title
Customer Service Representative, Sr.
Hours per week (If Part Time)
40
Department Name
Atlanta Department of Labor and Employment Services (ADOLES)
Essential/Non-Essential
Essential
Division Name Position Type Full Time/ Regular
Reports to Executive Director of Workforce Services Location Atlanta, Georgia
Full or Part Time Full Time Telework Eligibility n/a
Pay Grade/ Salary Range
G.12
FLSA Status Exempt
SUMMARY Of Duties
About Atlanta Department of Labor and Employment Services
A customer service representative will be the first point of contact for the Atlanta Department of Labor and Employment Services (ADOLES). The customer service representative will greet participants and guests and direct them to services and staff as appropriate. The individual will also coordinate front-desk activities, including distributing correspondence, directing phone calls, and providing administrative support for the department as it engages with visitors.
The customer service representative must maintain a cordial, welcoming setting and must be able to assist guests in a timely and efficient manner. An ideal candidate for this position will have an ability to multitask and be able to deal effectively with unexpected tasks or occurrences. Ultimately, the individual’s duties and responsibilities are to ensure that the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Major Duties And Responsibilities
List the essential job duties that are specific to the position. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
Knowledge, Skills, And Abilities
A high school diploma or general education degree (GED) and a minimum of two (2) years of related experience; or
Special Requirements
Five (5) years equivalent combination of education and experience.
n/a
Job Title
Customer Service Representative, Sr.
Hours per week (If Part Time)
40
Department Name
Atlanta Department of Labor and Employment Services (ADOLES)
Essential/Non-Essential
Essential
Division Name Position Type Full Time/ Regular
Reports to Executive Director of Workforce Services Location Atlanta, Georgia
Full or Part Time Full Time Telework Eligibility n/a
Pay Grade/ Salary Range
G.12
FLSA Status Exempt
SUMMARY Of Duties
About Atlanta Department of Labor and Employment Services
A customer service representative will be the first point of contact for the Atlanta Department of Labor and Employment Services (ADOLES). The customer service representative will greet participants and guests and direct them to services and staff as appropriate. The individual will also coordinate front-desk activities, including distributing correspondence, directing phone calls, and providing administrative support for the department as it engages with visitors.
The customer service representative must maintain a cordial, welcoming setting and must be able to assist guests in a timely and efficient manner. An ideal candidate for this position will have an ability to multitask and be able to deal effectively with unexpected tasks or occurrences. Ultimately, the individual’s duties and responsibilities are to ensure that the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Major Duties And Responsibilities
List the essential job duties that are specific to the position. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
- Greet and welcome guests upon arrival
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming calls
- Assist with staff appointments, as needed
- Maintain a department calendar and assist with facility/program-related schedules
- Ensure reception area is tidy and presentable, with materials ready to assist guests
- Provide basic and accurate information regarding the department’s services (via telephone, email, or in-person)
- Receive, sort, and distribute daily mail/deliveries
- Assist with office supply orders, as required
- Perform clerical tasks to support the general operations of the department. May include photocopying, record retention, scheduling, and other duties as assigned
Knowledge, Skills, And Abilities
- Proficiency with Microsoft Office Suite
- Hands-on experience with office equipment
- Professional demeanor and comportment
- Customer-focused approach to tasks
- Solid written and verbal communication skills
- Ability to be proactive and resourceful when issues arise
- Keen organizational skills
- Multi-tasking and strong time management skills
A high school diploma or general education degree (GED) and a minimum of two (2) years of related experience; or
Special Requirements
Five (5) years equivalent combination of education and experience.
n/a