Custodial Supervisor

Job Description

Job Posting Open Until Filled

Salary Range: $59,232.75 - $77,000.00

Hiring Department: Department of Enterprise Asset Management

General Description and Classification Standards:

The Facilities Maintenance Custodial Supervisor is an essential position responsible for effectively leading and managing the daily Custodial Operations with approximately 20 team members: including management of third-party janitorial contract services at multiple assigned city- owned facilities.

Supervision Received

This position reports directly to the Facility Management Director of Operations.

Essential Functions & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Prepare bi-weekly custodial operations reports.
• Perform daily time keeping management.
• Coordinate employee schedules, ensuring adequate coverage; adjust workloads to achieve job outcomes by compensating for scheduled and unscheduled absences, changing priorities, and special custodial projects.
• Demonstrate quality leadership in meeting performance plans.
• Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.
• Ensure that staff receives proper orientation, initial training, and ongoing training.
• Enforce all workplace policies and procedures. Ensure that all personnel comply with company policies including, safety (OSHA, EPA, and State Health Dept.), security, timekeeping, and key control procedures.
• Conducts staff performance reviews and corrective action when required.
• Maintains distribution and delivery of supplies and equipment to custodial staff.
• Conducts quality assurance checks and manages materials inventory as well as general use of equipment.
• Discipline staff when necessary according to progressive disciplinary guidelines.
• Maintain an environment that is in sanitary, attractive, and orderly condition.
• Practice patience, tact, cheerful disposition, and enthusiasm; as well as diplomacy and professionalism when dealing with any person in the work environment.
• Work with minimal oversight, be a self-starter, and have high problem-solving skills.
• Maintain and adhere to departmental budget, order supplies and stock supplies.
• Address and report safety incidents in compliance with policies.
• Track and monitor floor maintenance project progress.
• Establish and maintain effective customer and employee relations. Conduct daily staff meeting and implement employee incentive programs.
• Key participant in preparing scope of work for janitorial contract services, effectively managing janitorial contract, and completing monthly vendor performance reports.
  
  

Competencies

• Communication Proficiency.
• Performance Management.
• Problem Solving/Analysis.
• Flexibility.
• Ethical Conduct.
• Collaboration Skills.
  
  

Knowledge, Skills & Abilities Required

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Strong service/quality attitude.
• Excellent interpersonal skills.
• Possesses strong leadership skills.
• Ability to plan, organize, prioritize, and achieve effective time management.
• Ability to work under pressure in a fast-paced environment with competing priorities and meet established goals and objectives.
• Sense of urgency & ability to meet deadlines; self-directed.
• Excellent oral and written communication skills.
• Must be proficient in Microsoft office.
• Ability to produce written reports.
  
  

Work Schedule

Monday – Friday 7AM – 4PM; evenings, weekend hours may be required based on operational needs, emergency on-call

(Orientation and Training hours between 8-5 M-F)

Qualifications – Education And Experience

• Associates Degree in a related field.
• Ten (10) years’ experience in delivering custodial services;
• Five (5) years in a supervisory/management position.
• Demonstrated ability to strip and wax/finish hard surface floors.
• Demonstrated ability and understanding of carpet maintenance and deep cleaning techniques.
• Able to operate equipment associated with custodial operations.
  
  

Preferred Education And Experience

Bachelor’s degree

Licensures and Certifications

Valid State Issued Driver’s License is required.

Working Conditions and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to walk and stand for extended periods of time; exhibit manual dexterity to use equipment; physical agility to lift and carry up to 50 pounds; requires repetition in bending, stooping, twisting, and reaching overhead. Possible exposure to chemicals requiring special clothing or safety equipment. Required to work outside, while being exposed to various climates for short periods of time. Outdoor work is required to maintain exterior grounds of facilities.

Work requires a high attention to detail, the ability to cope with mental demands, prioritize and process information quickly with accuracy and clarity.

This position is classified as essential and must report to work as scheduled when City of Atlanta offices are closed due to inclement weather.