System Engineer

JOB SUMMARY

Under general supervision, the Systems Engineer supports the planning, design, development, implementation, and ongoing operation of enterprise infrastructure services, including hardware and software solutions. Analyzes systems to identify issues, recommend improvements, and enhance performance, reliability, and efficiency. The role primarily focuses on data center centric technologies such as virtualization, storage, backups, and related infrastructure systems.

ESSENTIAL JOB FUNCTIONS

• Administer and support virtual environments, ensuring availability, performance, and reliability.
• Assist in the planning, design, implementation, and support of enterprise infrastructure systems and services.
• Install, configure, maintain, and troubleshoot server operating systems, hardware, and related infrastructure components.
• Monitor system performance and resource utilization; perform tuning and optimization as needed.
• Analyze system issues, perform root cause analysis, and implement corrective actions.
• Evaluate infrastructure hardware and software; recommend upgrades, enhancements, and solutions.
• Serve as a technical resource and escalation point for infrastructure-related issues.
• Collaborate with vendors and internal teams to resolve technical issues.

OTHER JOB FUNCTIONS

• Maintain system documentation, including configurations, procedures, and support processes.
• Assist in evaluating the impact of new systems or applications on infrastructure; recommend modifications as needed.
• Provide support to staff and end users; assist with resolving system related issues.
• Prioritize tasks and projects to meet operational and departmental goals.
• Participate in project planning, technical meetings, and implementation efforts.
• Participate in an on-call rotation to support the enterprise systems.
• On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required

• Knowledge of enterprise infrastructure systems, services, and related technologies, including servers, blade systems, SAN/NAS storage, HCI platforms, virtualization, and backup solutions.
• Skill in administering and supporting enterprise server and data center infrastructure environments.
• Ability to analyze, troubleshoot, and resolve complex infrastructure and application issues.
• Ability to evaluate, recommend, and implement infrastructure improvements and technical solutions.
• Ability to interpret technical documentation and apply information effectively.
• Ability to prioritize workload and make sound technical decisions.
• Ability to communicate effectively, both verbally and in writing, including documenting systems, processes, and procedures.
• Ability to provide technical guidance, knowledge transfer, and maintain effective working relationships.
• Ability to operate assigned equipment and tools, including PCs, carts, dollies, cable management equipment, and basic hand tools.
• Ability to perform physical tasks, including standing and walking for extended periods.

Qualifying Education and Experience:

• Bachelor's Degree in Computer Science or related field.
• Three (3) years of increasingly responsible systems administration and network administration experience.
• Or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

Preferred Knowledge, Skills, and Abilities

• Advanced knowledge in at least one area: virtualization, storage, or disaster recovery.

Preferred Education and Experience

• Experience with VMware, Commvault, Dell storage technologies.
• System administration certificate or training in data center-related technologies, virtualization, or infrastructure environments.
• Experience with enterprise solutions for virtualization, security, cloud technologies, disaster recovery, infrastructure management and monitoring, application virtualization, and enterprise storage.

Employment Screenings Required

• Criminal Background Check
• Criminal Justice Information Services (CJIS) Fingerprint Background Check. Must meet and maintain qualifications for CJIS access.

City of Arlington is an Equal Opportunity Employer.