IT Manager, Project Management Office (PMO)

JOB SUMMARY

Under general direction, a strategic leadership role responsible for establishing, managing, and guiding the Project Management Office Division, which includes, but is not limited to, project teams and project managers within the Information Technology Department and across the organization. The scope of responsibilities includes overall leadership, mentorship, effective planning, execution, and delivery of a diverse portfolio of Enterprise Technology Projects.

ESSENTIAL JOB FUNCTIONS

• :Provide strategic leadership for the Project Management Office (PMO) to ensure effective planning, execution, and optimal utilization of organizational resources
• .Lead, mentor, and coach PMO team members to promote collaboration, accountability, and professional growth
• .Foster a positive and engaged work environment that supports teamwork, continuous learning, and innovation
• .Collaborate with stakeholders to clarify, verify, and document business requirements, ensuring alignment with organizational goals
• .Establish and maintain standardized project management practices, methodologies, and governance processes in alignment with industry best practices
• .Oversee the preparation and administration of budget proposals through the project governance process, including forecasting, procurement planning, and Council agenda preparation
• .Proactively identify and resolve budgetary challenges, project risks, and schedule deviations
• .Provide leadership for technology solution reviews, benchmarking, analysis, and investment decisions that span multiple departments
• .Develop and manage project schedules, scope, and deliverables; monitor progress and communicate status updates to leadership and stakeholders
• .Drive continuous process improvements within the PMO, leveraging lessons learned and data-driven insights
• .Ensure effective project closure, including documentation, deliverable confirmation, and post-implementation support transitions

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OTHER JOB FUNCTION

• S:Contributes to the preparation, administration, and management of the Information Technology Department fiscal year budget proces
• s.Ability to create a collaborative and inclusive environment for the Project Management Offi
• ceWorks effectively with City suppliers and contractors; oversees the development and administration of applicable contract
• s.Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) acces
• s.On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job function

s.
MINIMUM QUALIFICATI

ONSKnowledge, Skills, and Abilities Requir

• ed:Knowledge of Six Sigma methodolo
• gy.Knowledge of Project Management Institute (PMI) or equivalent project management methodol
• ogyKnowledge of project management principles, practices, techniques, terminology, and to
• olsKnowledge of Information Technology Infrastructure Library (ITIL), Project Management, and IT Service Management (IT
• SM)Knowledge of project management software tools and templates, such Innotas by Planview, MS Project, Z
• ohoKnowledge of contract management: procurement processes, administration, and oversight of contracts. Familiar with negotiating terms and conditions of contracts and milestone payment structur
• es.Knowledge of User Experience (UX), including usability, accessibility, aesthetics, and functionali
• ty.Knowledge of Information Security and Privacy: coordinated reviews of policy and procedures in support of protecting and preventing vulnerabilities across the organizati
• on.Knowledge of Information Technology (IT) systems, implementation, and process
• es.Knowledge of the principles of supervision, training, and performance evaluati
• on.Knowledge of computer hardware and softwa
• re.Knowledge of computer programming, system interfaces, and databas
• es.Knowledge of the principles of supervision, training, and performance evaluati
• on.Knowledge of public relations techniqu
• es.Knowledge of the principles and procedures of accounting and procurement practic
• es.Knowledge of English usage, spelling, grammar, and punctuati
• on.Skill in communicating conceptual or informative ideas to others in written and oral fo
• rm.Skill in management supervision, planning, project management, and interpersonal interacti
• on.Skill in developing effective relationships and negotiating contracts favorable to the organizati
• on.Ability to analyze complex business challenges, interpret operational requirements, and develop integrated innovative solutio
• ns.Ability to proactively identify, manage, and communicate risks throughout the project lifecyc
• le.Ability to maintain an awareness of potential interdependencies with competing project priorities and impact on the project portfol
• io.Ability to establish accuracy, attention to detail in all activities, project concepts and ideation, budgetary estimates, and forecas
• ts.Ability to maintain confidentiali
• ty.Ability to plan, organize, and monitor subordinate employees' work assignments to accomplish objectiv
• es.Ability to oversee multiple projects concurrently and effectively maintain prioritizati
• on.Ability to recognize or identify problems and find solutio
• ns.Ability to communicate in a clear and concise mann
• er.Ability to communicate effectively with other non-technical city employees and the public by oral and written mea
• ns.Ability to receive detailed information through oral communication and make fine discriminations in sou
• nd.Ability to operate a variety of office equipment, including but not limited to, PC, fax machine, calculator, and copi

er.
Qualifying Education and Experie

• nce:Bachelor's Degree in Computer Science, Management Information Systems, Business Administration, Project Management, Business Management, or related fi
• eld.Five (5) years of in-depth technical experie
• nce.Five (5) years of supervisory experience in project management of large-scale systems or services in an IT environment with a minimum of two (2) years in a project management r
• ole.Or an equivalent combination of experience and educat
• ion.Must possess a Project Management Professional (PMP) certification or obtain it within twelve (12) months of hire and maintain certification for the duration of employm

ent.
Employment Screenings Requ

• ired:Criminal Background
• CheckCJIS Fingerprint Background