CLUBHOUSE - ASSISTANT MANAGER

Description

Under minimal supervision, the Assistant Manager helps coordinate and oversee The Clubhouse daily operations, manage party experiences, and train and supervise staff. This Family Entertainment Center has party rooms/tree-houses, arcade area with plush, full commercial kitchen, soft play area, inside and outside dining area, miniature golf, go karts, Water Wars, zip line, challenge course and area for seasonal ice rink

Duties

• Assist in recruiting, hiring, training, and evaluating staff
• Organize, direct, and participate in the daily operations of the Clubhouse
• Report deficiencies in work performance to The Clubhouse Manager to implement discipline and improvement procedures
• Manage and adhere to detailed operational practices
• Train new personnel and reinforce standards
• Cultivate a team environment that provides exceptional customer service while directing the team to ensure all staff members perform at a consistently high level
• Provide support to team members during peak periods and when scheduling conflicts arise
• Provide excellent customer experience through strong customer skills
• Interact with customers, ensure customer needs are met, complaints are resolved, make confirmation calls, and help ensure service is quick and efficient to create positive guest experiences
• Assist with inventory and controlling expenses
• Oversee and maintain secure cash handling procedures
• Help maintain The Clubhouse appearance and redemption presentation
• Conduct daily pre-shift walk-through; confirm arrival of scheduled employees, compliance with dress codes, etc.
• Develop a clear understanding of Parks & Recreation/The Clubhouse programs, policies, and activities; negotiate and resolve sensitive and controversial issues.
• Assist in monitoring online reviews to ensure guest standards are consistently met and/or improvement of guest experience
• Maintain a safe, clean, and secure environment for all guests and staff
• All other duties as assigned.

Qualifications

Education and Experience:

• High School Diploma or GED is required, Bachelor's degree preferred in related field
• IAAPA Attraction Manager or Leader status preferred
• 1 years related experience in hospitality (entertainment, theme parks, hotels, resorts, casinos, restaurants) with 6 to 12 months experience in management
• Any combination of education and experience to meet the knowledge and abilities required for the position

Certificates and Licenses:

• Valid Driver’s License
• CPR certified

Knowledge and Skills:

• Ability to perform technical and detail oriented management skills
• Ability to establish working relationships with all employees, management, and vendors
• Ability to enthusiastically interact with others and work effectively under pressure
• Demonstrates strong leadership qualities and problem solving and critical thinking skills
• Must be professional internally and externally, energetic, self-motivated, and motivational with a positive attitude
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Excellent interpersonal and communication skills (oral and written)
• Excellent decision making skills
• Broad knowledge of such fields as recreation administration, basic accounting, money handling, program marketing, program development, customer service delivery, program budgeting, etc.
• Knowledge of family entertainment games and equipment would be considered an asset
• Willingness to learn and adapt to changes or challenge

Supplemental Info

Supplemental Info: