What are the responsibilities and job description for the IT Service Technician position at City Of Antigo?
Summary of Job
The IT Support Technician will provide essential technical support for the day-to-day operations of the local government office’s IT Infrastructure. This role is responsible for assisting in maintaining and troubleshooting all computer systems, hardware, software, and network issues for government staff, ensuring smooth and efficient operations across all departments. The ideal candidate will have strong problem-solving skills, technical education and expertise, and the ability to provide exceptional customer service.
Essential Duties & Responsibilities
Essential Duties and Responsibilities:
Required Skills and Qualifications:
Wisconsin Retirement Service: Full- time exempt employees are enrolled in the Wisconsin Retirement System (WRS) through the Department of Employee Trust Funds (ETF) on their date of hire into the full-time position.
Life Insurance: Life insurance is offered through ETF. New employees are eligible for coverage the first of the month following thirty (30) days after hire. Employees can enroll in up to five (5) units of coverage. Each unit of coverage consists of 1x the employee's annual income rounded to the next higher thousand. An employee may also enroll in spouse/dependent coverage.
Health Insurance: Health insurance benefits are provided to employees available in single, limited family, and family plans. Limited family consists of employee plus spouse, or employee plus child(ren). The employee pays 10% of the premium and stop loss and administrative fees. The City pays 90% of the premium. Health insurance may begin on the date of hire.
Dental Insurance: Dental insurance is provided to employees available in single, employee plus spouse, employee plus child(ren), or family. The City pays 100% of the premium. Dental insurance may begin on the date of hire.
Aflac: The City offers Aflac to employees which is 100% paid for by the employee. Some coverage they offer include dental insurance, short term disability, hospitalization, vision insurance, and cancer coverage, etc. Eligibility for Aflac lies solely with Aflac.
Sick Leave: Employees earn 1 day of sick leave each month and are eligible to use that sick leave once they have been employed for six months.
Vacation: Vacation leave is available and is based on years of employment and received on the employee's anniversary date.
Holidays/Personal Days: Employees are paid for eight and a half holidays per year and are available as of the date of hire. Employees are eligible for three personal days each calendar year and are eligible to receive these once they have been employed for six months.
Clothing Allowance: Exempt employees may be eligible for up to $100 in approved logo wear each calendar year. The Public Safety Director/Police Chief, Fire Chief, Police Captain, Street Commissioner, Park/Recreation/Cemetery Supervisor, and the Land Surveyor/Project Manager may be eligible to receive a clothing allowance equal to that received by the individual personnel in their respective departments.
The City also offers a section 125 flex program and hosts two different deferred compensation companies through which employees can begin their own plans.
The IT Support Technician will provide essential technical support for the day-to-day operations of the local government office’s IT Infrastructure. This role is responsible for assisting in maintaining and troubleshooting all computer systems, hardware, software, and network issues for government staff, ensuring smooth and efficient operations across all departments. The ideal candidate will have strong problem-solving skills, technical education and expertise, and the ability to provide exceptional customer service.
Essential Duties & Responsibilities
Essential Duties and Responsibilities:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Provide first-line support for hardware, software, and network issues for all staff.
- Diagnose, troubleshoot, and resolve IT issues, including system failures, printer malfunctions, and application errors.
- Set up and configure new hardware (desktops, laptops, printers, etc.), software installations, and updates.
- Assist with network maintenance, including managing user accounts, permissions, and troubleshooting connectivity issues.
- Respond to helpdesk requests in a timely and efficient manner, maintaining records of issues and resolutions.
- Provide user training for office software, internal systems, and best practices to improve efficiency.
- Assist in maintaining inventory of IT equipment and software licenses.
- Collaborate with the City’s MSP and local government staff to resolve technology-related problems.
- Ensure that all IT-related services and solutions comply with local government policies and procedures.
- Assist in implementing IT projects, upgrades, and new technologies.
- Assist in department budget preparation and recommendations for purchasing.
- Perform other IT-related duties as assigned.
Required Skills and Qualifications:
- Associate’s degree in information technology, computer science, or related field or equivalent educational experience.
- Proven work experience (1 - 3 years) in an IT support or technical support role, preferably in a government or public sector environment.
- Strong knowledge of computer hardware, software, operating systems (Windows, Mac OS), and mobile devices.
- Experience with basic network management, including troubleshooting and configuration.
- Experience in troubleshooting and supporting remote access solutions.
- Familiarity with office productivity software (e.g., Microsoft Office, Google Workspace) and common enterprise applications.
- Strong problem-solving abilities and excellent attention to detail.
- Effective verbal and written communication skills to interact with all levels of staff.
- Ability to work independently and in a team environment.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Ability to compile comprehensive reports and presentations.
- Keen knowledge of cybersecurity best practices and privacy regulations related to local government operations.
- Experience with Active Directory, Exchange, and Office 365.
- Familiarity with government-specific applications and systems.
- CompTIA A , Network , or other IT certifications are a plus.
Wisconsin Retirement Service: Full- time exempt employees are enrolled in the Wisconsin Retirement System (WRS) through the Department of Employee Trust Funds (ETF) on their date of hire into the full-time position.
Life Insurance: Life insurance is offered through ETF. New employees are eligible for coverage the first of the month following thirty (30) days after hire. Employees can enroll in up to five (5) units of coverage. Each unit of coverage consists of 1x the employee's annual income rounded to the next higher thousand. An employee may also enroll in spouse/dependent coverage.
Health Insurance: Health insurance benefits are provided to employees available in single, limited family, and family plans. Limited family consists of employee plus spouse, or employee plus child(ren). The employee pays 10% of the premium and stop loss and administrative fees. The City pays 90% of the premium. Health insurance may begin on the date of hire.
Dental Insurance: Dental insurance is provided to employees available in single, employee plus spouse, employee plus child(ren), or family. The City pays 100% of the premium. Dental insurance may begin on the date of hire.
Aflac: The City offers Aflac to employees which is 100% paid for by the employee. Some coverage they offer include dental insurance, short term disability, hospitalization, vision insurance, and cancer coverage, etc. Eligibility for Aflac lies solely with Aflac.
Sick Leave: Employees earn 1 day of sick leave each month and are eligible to use that sick leave once they have been employed for six months.
Vacation: Vacation leave is available and is based on years of employment and received on the employee's anniversary date.
Holidays/Personal Days: Employees are paid for eight and a half holidays per year and are available as of the date of hire. Employees are eligible for three personal days each calendar year and are eligible to receive these once they have been employed for six months.
Clothing Allowance: Exempt employees may be eligible for up to $100 in approved logo wear each calendar year. The Public Safety Director/Police Chief, Fire Chief, Police Captain, Street Commissioner, Park/Recreation/Cemetery Supervisor, and the Land Surveyor/Project Manager may be eligible to receive a clothing allowance equal to that received by the individual personnel in their respective departments.
The City also offers a section 125 flex program and hosts two different deferred compensation companies through which employees can begin their own plans.
Salary : $100
