Vacation Rental Program Administrator

Position Summary:

The Vacation Rental Program Administrator is responsible for administering and enhancing the City’s Vacation Rental Program. This position manages the issuance and renewal of vacation rental registrations, collects and maintains data related to compliance and enforcement, and serves as a liaison between the public, property owners, the City Planner, and the Code Enforcement Department. The position requires a highly organized, detail-oriented individual capable of managing multiple priorities in a fast-paced municipal environment.

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Essential Duties and Responsibilities:

• Administer the City’s Vacation Rental Registration Program in accordance with the City Code of Ordinances.

• Review, process, and issue vacation rental registrations, renewals, and associated documentation.

• Conduct research and maintain comprehensive data on vacation rental properties, licenses, violations, and compliance status.

• Assist the City Planner and Code Enforcement Department with vacation rental-related cases, documentation, and correspondence.

• Maintain and update spreadsheets, reports, and databases for program tracking and analysis.

• Identify process inefficiencies and recommend improvements to enhance program effectiveness and customer service.

• Respond to inquiries from residents, property owners, and property managers regarding vacation rental requirements, regulations, and procedures.

• Prepare correspondence, reports, and presentations as needed for City leadership.

• Collaborate with Code Enforcement staff to ensure compliance with the City’s vacation rental regulations.

• Manage sensitive or confrontational interactions with professionalism and diplomacy.

This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The City reserves the right to assign additional functions and responsibilities as necessary.

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Minimum Qualifications:

• Associate degree in public administration, business administration, or related field preferred. Equivalent experience may be considered.

• Two years of experience in municipal government, code compliance, planning, or administrative support preferred.

• Proficiency with Excel and database management systems required.

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Knowledge, Skills, and Abilities:

• Strong research and data collection abilities.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Excel, Word, and other Microsoft Office applications.

• Exceptional attention to detail and organizational skills.

• Ability to analyze and interpret regulations, ordinances, and program data.

• Strong critical thinking and problem-solving abilities.

• Ability to manage multiple priorities and meet deadlines.

• Professional demeanor and ability to handle confrontational situations calmly and effectively.

• Familiarity with CitizenServe software and municipal code enforcement processes preferred.

• Proficient with internet search engines and vacation rental booking sites.

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Work Environment & Physical Demands:

• Work is performed primarily in an office environment. The position requires regular interaction with the public and coordination with multiple City departments.

• The employee must be able to sit, stand, and walk for extended periods and occasionally lift or move objects up to 25 pounds.

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Special Requirements

Emergency Response Status: As a condition of employment, City of Anna Maria employees may be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Retirement plan

Work Location: In person

Salary : $22