Lead Box Office Attendant

 

• Provides customer service to the public by assisting customers with identifying best seats available, selling tickets by utilizing a computerized ticketing system, accepting payments and providing information as requested.
• Completes cashiering duties by receiving, receipting and recording payments.
• Assists with completion of End of Day sales duties by generating reports and analytics, reconciling and depositing box office revenue, and distributing event activity and data to internal departments and external customers. 
• Assists with training and the assignment of daily tasks of Box Office Attendants.
• Assists with training Event Center and sport team staff on the ticket system.
• Assists with escalated customer issues.

Education and Experience
Work requires broad knowledge in a general professional or technical field. Education and experience that provide the necessary knowledge and skills may also be considered, but a typical way to qualify is by obtaining: 

• High school diploma or equivalent with one (1) year of relevant experience.

Conditions of Employment

• Candidates should have a dependable means of transportation to and from the workplace.
• Clear criminal background check and pre-employment drug screen.

Hours/Work Schedule

• This is a full-time non-exempt position with benefits.
• This position requires the ability to work a flexible schedule that includes working evenings, nights, weekends and some holidays.
• Schedule may be modified if department needs arise.

Physical Demands and Work Environment
This position is classified as sedentary and requires the physical ability to perform the essential functions of the role. Reasonable accommodations may be made to enable individuals to perform these functions. Typical physical demands include:

• Primarily sitting, with occasional walking or standing to access files or office areas
• Occasional bending, reaching, or stretching to retrieve materials or supplies
• Lifting or carrying items weighing up to 10–15 pounds, such as files or office supplies
• Frequent use of hands and fingers for typing, filing, copying, and operating office equipment
• Adequate vision and hearing to review documents and effectively communicate with staff and the public

Work is primarily performed in an office setting, with occasional work outside the office during programs, meetings, or special events. The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.
 Knowledge of 

• Customer service principles and best practices
• Familiarity with ticketing and point-of-sale (POS) systems
• Understanding of End of Day sales procedures and basic financial reconciliation
• Basic knowledge of reporting, data tracking, and record-keeping processes
• Awareness of training methods and team coordination practices

Skilled in:

• Excellent customer service, communication, and conflict resolution skills
• Proficiency with computerized ticketing or POS systems and basic computer applications
• Strong attention to detail
• Ability to multitask, stay organized, and work efficiently 
• Analytical skills with the ability to generate and interpret reports
• Leadership ability, including scheduling, training, coaching, and task delegation
• Strong problem-solving skills and ability to handle escalated customer concerns
• Reliable, professional, and team-oriented with sound judgment

The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services.

The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States.

Salary : $17 - $25