What are the responsibilities and job description for the Telecommunications (Police Dispatcher) position at City of Alice, TX?
Primary Purpose
To respond to emergency and non-emergency calls for assistance and information. Provide dispatch and communication support services for police, fire, emergency, and related services.
Qualifications
Education/Certification:
To respond to emergency and non-emergency calls for assistance and information. Provide dispatch and communication support services for police, fire, emergency, and related services.
Qualifications
Education/Certification:
- Clear and valid Texas driver's license
- High School diploma/GED
- Obtain telecommunications certificate within one (1) year of employment
- Ability to perform multiple tasks simultaneously
- Ability to understand and follow detailed written or verbal instructions
- Ability to perform basic math
- Ability to communicate effectively with others
- Ability to work in a fast-paced environment
- Ability to correctly prioritize workload
- Ability to work varying shifts, holidays and overtime
- None
- Answer multi-line telephones including E-911 lines.
- Communicate effectively, courteously and clearly, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range, to protect the safety of officers and the public.
- Simultaneously listen and comprehend both telephone and radio traffic and monitor security systems.
- Document all activity, location and status in the computer aided dispatch system for police personnel, quickly disseminating any additional information.
- Work in a confined area for minimum of 8 hours or more and remain seated for long periods of time entering data into various computer systems on a constant basis.
- Operate multi -channel police radio system.
- Assign appropriate police officer personnel for routine and emergency calls for service.
- Concentrate on assigned task through many distractions.
- Must not pose a direct threat to the health/safety of self or other.
- Operate and perform daily maintenance of equipment, e.g. tape logger.
- Operate all communications equipment in low-light conditions, discerning distinct colors used with the CAD system.
- Assist and record requests for police, fire and emergency medical services from the public and department personnel, via telephone, radios and in person.
- Attend training schools/seminar and other city related events that may require travel (occasionally overnight).
- Type 40 WPM
- Independently make and carry out decisions;
- Competently perform under stress when confronted with emergency and critical situations
- Perform a variety of tasks, often changing quickly from one task to another without loss of efficiency and composure; work without constant direct supervision.
- None
- Paid medical, dental & life insurance for employee;
- Low-cost vision plan;
- Retirement plan: Member contribution rate 5% matching ratio (City to Member) 2 : 1, years required for vesting 5, retirement eligibility (Age/Service) 60/5, 0/20
- Employee assistance program;
- 12 paid holidays per year;
- Vacation (80 hrs of vacation a year for less than 5 yrs of service, 120 hrs of vacation a year for 5 yrs of service;
- 80 hours of sick leave a year;
- 2 personal days a year
- Tools/Equipment Used: Standard office equipment including computer and peripherals; handheld radio, microphones, keyboards, switchboards.
- Posture: Frequent sitting, standing, kneeling/squatting, bending/stooping, pushing/pulling, and twisting
- Motion: Repetitive hand motions; frequent keyboarding and use of mouse; frequent walking, grasping/squeezing, wrist flexion/extension, and overhead reaching.
- Lifting: Light lifting and carrying (25 pounds and under).
- Environment: Work indoors; frequent exposure to noise, and vibration; may work alone; occasional prolonged or irregular hours.
- Mental Demands: Maintain emotional control under stress, Work with frequent interruptions.
- All duties to be performed with or without reasonable accommodations.
- All positions are considered essential and are subject to recall during emergencies