Account Coordinator, Utilities

JOB The City of Albany provides innovative telecom and other utility services. The purpose of this classification is to generate new leads, provide administrative and customer support, handle daily tasks like data entry and scheduling, create reports on account activity, and draft correspondence. Key responsibilities include maintaining customer databases, preparing documents and reports, assisting with promotional materials, and serving as a point of contact for customers. This position often serves as a foundation for building customer relationships.

Distinguishing Characteristics: This classification handles and generates new account leads by reaching out to and engaging with prospective customers, ensuring effective and regular communication, and properly managing customer accounts.

EXAMPLE OF DUTIES The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Identify and close new opportunities by cold calling, premise visits, and customer appointments; prepare, file, and retrieve sales documents, such as contracts and proposals.

Provides administrative support to office staff for special projects, events, and daily operations as needed to ensure smooth office functioning.

Collaborate with internal and external team members and partners to present and develop presentations, promotional ideas, and materials for utility services and various projects to keep the community informed and updated.

Manage customer relationships; serve as a liaison between customers, answering questions and relaying feedback. Maintain and update customer account databases.

Conduct market and competitive research, and use canvassing or surveys as needed to assess project feasibility.

Strong organizational, time management, writing, and verbal communication skills are essential.

Proficiency with computer skills, especially Microsoft Office Suite, is necessary.

Effective use of technology for program development, distribution, tracking, and reporting.

Create reports on leads, account performance, etc.

Operates a city vehicle and standard office equipment in the execution of duties.

Provides office assistance to complete tasks.

Continually learn and develop knowledge of new technologies and selling points.

Additional Functions:

Performs other related duties as required. SUPPLEMENTAL INFORMATION Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

ADA Compliance:

Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (12-20 pounds)

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, temperature/noise extremes, or traffic hazards.

The City of Albany, GA is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.