What are the responsibilities and job description for the AMI Technical Services Coordinator position at City of Akron?
This is technical and supervisory work in collecting, processing, and analyzing utility data and monitoring Advanced Metering Infrastructure (AMI) systems.
An employee in this class is responsible for coordinating resources and ensuring accurate meter readings and efficient operations of the City's residential and commercial AMI systems.
Works under general supervision of management with considerable independent responsibility for determining work to be performed to meet operational deadlines. Monitors AMI system performance and data integrity. Investigates and resolves issues related to the AMI systems. Reviews, analyzes, and interprets data and network health analytics of the AMI system for trends and issues. Coordinates and supervises the work of staff involved in monitoring, maintaining, and analyzing AMI systems and ensures excellent customer service is provided to customers. Generates work orders to address issues related to network communication or irregular data received from the AMI network and connected devices. Identifies necessary repair, calibration, and testing of meters. Submits scheduled meter readings for processing through data transfers. Creates, updates and maintains data using customer information systems and other associated meter reporting applications. Prepares and submits reports regarding meter performance, data quality, and the health and operational efficiency of AMI systems. Keeps current with emerging AMI technology and operations. Researches system developments and makes recommendations with management. Drives to work sites, trainings, and meetings. Performs related work as required.Graduation from an accredited high school or GED and a minimum of three years of paid experience in utilities collection, utilities billing, utilities reporting, or utilities customer services activities. Possession of a valid State of Ohio driver's license.
Considerable knowledge of relevant divisional rules and regulations. Knowledge of the use and programming of AMI systems and equipment.
Skill in the use of personal computers, tablets, and related software in all aspects of the work. Skill in maintaining, monitoring, and analyzing AMI systems data. Ability to analyze and evaluate problems, make decisions and direct corrective action. Ability to effectively plan, assign, coordinate and supervise the work activities of subordinate workers and to train employees in all aspects of the work. Ability to schedule work to meet strict deadlines. Ability to create, update and maintain data using customer information systems. Ability to perform mathematical calculations with fractions, decimals and percentages. Ability to establish and maintain effective employee and public relations. Ability to maintain records and prepare reports. Ability to safely operate a motor vehicle. List of essential job functions available upon request.This is a classified position.
The selection process will consist of a competitive examination with credit for education and experience. A passing score must be obtained on the competitive examination in order to receive credit for education and experience. TEST WEIGHTS: Competitive Examination 70%, Education 20%, Experience 10%.
Candidates must meet the qualifications and requirements listed in the announcement at the time of examination and at the time of appointment.
Since this examination is posted on a combined basis, two separate eligibility lists will be generated with promotional candidates considered before open candidates.
NOTE: The competitive examination may be suspended if shown to be impractical because of an insufficient number of qualified candidates. The candidates will then be ranked in a standard manner based on 70% for qualifying, 20% for education, and 10% for experience.
RESIDENCY: Candidates who have been resident citizens within the corporate limits of the City of Akron for at least one year immediately prior to the examination and who continue to reside within the corporate limits of the City of Akron throughout the remainder of the selection process will have 5 points added to their passing grades. VETERANS: A veteran of the Armed Forces of the United States, honorably discharged from active duty, desiring a bonus of 5 points added to their passing grade, must submit proof of discharge in the form of a DD-214 with application.
DRIVER S LICENSE: An applicant having a valid driver's license from another state will be accepted conditionally provided that, if selected, an Ohio Driver's License must be obtained prior to appointment. Candidates having six or more points on their driving record at the time of appointment will be disqualified from further consideration.
NOTE: YOU ARE RESPONSIBLE FOR CHECKING YOUR APPLICATION STATUS THROUGHOUT THE STEPS IN THE SELECTION PROCESS BY VIEWING YOUR GOVERNMENTJOBS.COM ACCOUNT. IF YOU HAVE ANY QUESTIONS OR ARE UNABLE TO CHECK YOUR STATUS ON LINE, YOU MAY CALL THE DEPARTMENT OF HUMAN RESOURCES AT 330-375-2720.
Email correspondence generated from our system will be sent from info@governmentjobs.com. To ensure you receive important communication from our office, be sure to make this address a safe sender.
EQUAL OPPORTUNITY EMPLOYER
The City of Akron is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the City realize its full potential. The City benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together. In compliance with Title VII of the Civil Rights Act of 1964 (Title VII), the Americans with Disabilities Act (ADA), the Fair Labor Standards Act (FLSA), and the National Labor Relations Act (NLRA), the City is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation. The City adheres to these policies in both our hiring and employment practices.
Applicants are required to meet the minimum qualifications for the position with or without an accommodation. If you are a qualified applicant with a disability, please notify the Department of Human Resources at least one week prior to testing if requesting a reasonable accommodation for the testing process.
The City of Akron is committed to protecting the safety, health and well-being of all employees in our workplace and providing the community with the highest quality municipal services possible. Alcohol, marijuana, and drug abuse in the workplace pose a significant threat to these goals. In furtherance of its goal to maintain a drug and alcohol-free workplace, the City conducts pre-employment drug screening for illegal drugs, marijuana, and the illegal, unauthorized use, or intentional misuse of prescription drugs. Any candidate who tests positive for marijuana or the illegal use of drugs will not be hired.
An employee in this class is responsible for coordinating resources and ensuring accurate meter readings and efficient operations of the City's residential and commercial AMI systems.
Works under general supervision of management with considerable independent responsibility for determining work to be performed to meet operational deadlines. Monitors AMI system performance and data integrity. Investigates and resolves issues related to the AMI systems. Reviews, analyzes, and interprets data and network health analytics of the AMI system for trends and issues. Coordinates and supervises the work of staff involved in monitoring, maintaining, and analyzing AMI systems and ensures excellent customer service is provided to customers. Generates work orders to address issues related to network communication or irregular data received from the AMI network and connected devices. Identifies necessary repair, calibration, and testing of meters. Submits scheduled meter readings for processing through data transfers. Creates, updates and maintains data using customer information systems and other associated meter reporting applications. Prepares and submits reports regarding meter performance, data quality, and the health and operational efficiency of AMI systems. Keeps current with emerging AMI technology and operations. Researches system developments and makes recommendations with management. Drives to work sites, trainings, and meetings. Performs related work as required.Graduation from an accredited high school or GED and a minimum of three years of paid experience in utilities collection, utilities billing, utilities reporting, or utilities customer services activities. Possession of a valid State of Ohio driver's license.
Considerable knowledge of relevant divisional rules and regulations. Knowledge of the use and programming of AMI systems and equipment.
Skill in the use of personal computers, tablets, and related software in all aspects of the work. Skill in maintaining, monitoring, and analyzing AMI systems data. Ability to analyze and evaluate problems, make decisions and direct corrective action. Ability to effectively plan, assign, coordinate and supervise the work activities of subordinate workers and to train employees in all aspects of the work. Ability to schedule work to meet strict deadlines. Ability to create, update and maintain data using customer information systems. Ability to perform mathematical calculations with fractions, decimals and percentages. Ability to establish and maintain effective employee and public relations. Ability to maintain records and prepare reports. Ability to safely operate a motor vehicle. List of essential job functions available upon request.
The selection process will consist of a competitive examination with credit for education and experience. A passing score must be obtained on the competitive examination in order to receive credit for education and experience. TEST WEIGHTS: Competitive Examination 70%, Education 20%, Experience 10%.
Candidates must meet the qualifications and requirements listed in the announcement at the time of examination and at the time of appointment.
NOTE: The competitive examination may be suspended if shown to be impractical because of an insufficient number of qualified candidates. The candidates will then be ranked in a standard manner based on 70% for qualifying, 20% for education, and 10% for experience.
RESIDENCY: Candidates who have been resident citizens within the corporate limits of the City of Akron for at least one year immediately prior to the examination and who continue to reside within the corporate limits of the City of Akron throughout the remainder of the selection process will have 5 points added to their passing grades. VETERANS: A veteran of the Armed Forces of the United States, honorably discharged from active duty, desiring a bonus of 5 points added to their passing grade, must submit proof of discharge in the form of a DD-214 with application.
DRIVER S LICENSE: An applicant having a valid driver's license from another state will be accepted conditionally provided that, if selected, an Ohio Driver's License must be obtained prior to appointment. Candidates having six or more points on their driving record at the time of appointment will be disqualified from further consideration.
NOTE: YOU ARE RESPONSIBLE FOR CHECKING YOUR APPLICATION STATUS THROUGHOUT THE STEPS IN THE SELECTION PROCESS BY VIEWING YOUR GOVERNMENTJOBS.COM ACCOUNT. IF YOU HAVE ANY QUESTIONS OR ARE UNABLE TO CHECK YOUR STATUS ON LINE, YOU MAY CALL THE DEPARTMENT OF HUMAN RESOURCES AT 330-375-2720.
Email correspondence generated from our system will be sent from info@governmentjobs.com. To ensure you receive important communication from our office, be sure to make this address a safe sender.
EQUAL OPPORTUNITY EMPLOYER
The City of Akron is committed to fostering a diverse and inclusive workforce, which includes building an environment that respects the individual, promotes innovation and offers opportunities for all employees to develop to their full potential. A diverse workforce helps the City realize its full potential. The City benefits from the creativity and innovation that results when people with different experiences, perspectives, and cultural backgrounds work together. In compliance with Title VII of the Civil Rights Act of 1964 (Title VII), the Americans with Disabilities Act (ADA), the Fair Labor Standards Act (FLSA), and the National Labor Relations Act (NLRA), the City is committed to providing equal employment opportunities for all individuals regardless of race, color, ancestry, national origin, language, religion, citizenship status, sex, age, marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information, membership in a collective bargaining unit, status with regard to public assistance, or political affiliation. The City adheres to these policies in both our hiring and employment practices.
Applicants are required to meet the minimum qualifications for the position with or without an accommodation. If you are a qualified applicant with a disability, please notify the Department of Human Resources at least one week prior to testing if requesting a reasonable accommodation for the testing process.
The City of Akron is committed to protecting the safety, health and well-being of all employees in our workplace and providing the community with the highest quality municipal services possible. Alcohol, marijuana, and drug abuse in the workplace pose a significant threat to these goals. In furtherance of its goal to maintain a drug and alcohol-free workplace, the City conducts pre-employment drug screening for illegal drugs, marijuana, and the illegal, unauthorized use, or intentional misuse of prescription drugs. Any candidate who tests positive for marijuana or the illegal use of drugs will not be hired.
Salary : $54,891 - $73,694