Fraud Detection Specialist

If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank.

Location: Newark, DE or Phoenix, AZ.

Hours: 11am-8pm EST /8am-5pm PST working a rotating hybrid schedule which will require working at least 1 weekend day a month.

The Opportunity

A Fraud Detection Specialist will review alerts/transactions that are flagged as potentially fraudulent or out of pattern based on the client's normal activity. Alerts and/or transactions may consist of various payment types, and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Fraud Detection Specialist is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

The Responsibilities

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Comfortable in a metrics-driven environment that requires the ability to prioritize and multitask.
• Think critically and exercise independent judgment.
• Follow established policies and procedures, initiating appropriate action steps to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on all suspicious activity and appropriately investigate and escalate when needed.
• Work to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags.
• Perform additional duties as assigned.
• Perform defined mitigation steps to reduce financial loss to customers and the bank.
• Complete assigned duties within daily deadlines efficiently, timely, and with minimal supervision to meet KPIs and SLAs.
• Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk (large dollar) department.
• Perform fraud alert review activities by following standard scripts and procedures.
• Review/decision alerts in Fraud application and work independently while applying operating guidelines to make informed independent decisions.
• Consult with senior peers and team leads on moderate to complex issues to learn through experience.
• Work in a fast-paced environment that demands excellent organizational and interpersonal skills.
• Communicate complicated or sensitive information to customers and other outside parties in a timely manner.
  
  

The Qualifications

• Preferred 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience required (e.g., MS Word, Outlook, and Excel). Salesforce experience a plus.
• Preferred 1 year in banking operations or contact center experience.
• Preferred 1 year of experience in fraud investigations, disputes, and/or fraud exposure.
• Must work well in a team environment, as well as independently.
• Bachelor's degree is a plus.
  
  

This is the pay range that Magnit reasonably expects to pay for this position: $20.00/hour - $26.00/hour

Benefits: Medical, Dental, Vision, 401K