What are the responsibilities and job description for the Online Application Administrator position at City National Bank of WV?
City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.
Why choose City National Bank? At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:
- Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.
- Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.
- Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
- Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.
Summary Description
Provides administrative support to Consumer Lending Managers. Responsibilities include but are not limited to processing consumer letters, performs duties such as record keeping, obtaining supplies, create training materials and work on special projects. Answers routine correspondence and assembles highly confidential and sensitive information. Communicates with Consumer Lending Managers and online consumer loan applicants. Administers online application process.
Essential Functions
- Assists Consumer Lending management with various projects and clerical department functions.
- Receives, prepares and mails consumer loan customer notices such as Adverse Action Notices, Credit Score Notifications and Counseling letters. Pull Credit Report, request files, identify current banking relationship, etc.
- Retrieves credit and collateral files as needed.
- Sorts and distributed mail. Drafts written responses or replies by phone or e-mail when necessary. Responds to regularly occurring requests for information.
- Maintains procedures for various departmental plans related to disaster recovery, vendor management, inventory or any non-production related duties.
- Acts as a liaison with other departments. Handles confidential and non-routine information.
- Assists in the preparation of various reports and raining materials including PowerPoint presentations.
- Monitors online consumer loan applications, routes applications to underwriting, contacts customers to complete application process, delivers disclosures as required to applicants. Coordinated with branch staff for consumer loan closings.
- Monitors online loan production, pipeline and provides required reporting.
Position Requirements
- High school diploma or equivalent
- Minimum 2 years administrative servicing experience (preferably in consumer banking)
- Work is generally performed indoors in environmentally controlled conditions
- Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Critical Skills/Expertise
- Ability to work well with others
- Excellent written and oral communication skills
- Knowledge of standard office software
- Knowledge of office administrative procedures
- Knowledge of consumer loan products and the consumer lending process
- Must have high level of interpersonal skills to handle sensitive and confidential situations
- Position continually requires demonstrated poise, tact and diplomacy.
- Some analytical ability is required in order to gather and summarize data for reports, find solutions to various consumer borrower problems, and prioritize work
- Work requires a high level of customer service and continual attention to detail in composing, proofing materials, establishing priorities and meeting deadlines
Schedule
Monday through Friday
Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!
City National Bank is an Equal Opportunity Employer.