What are the responsibilities and job description for the Credit Card Operations Specialist Senior position at City National Bank and Careers?
CREDIT CARD OPERATIONS SPECIALIST SENIOR
WHAT IS THE OPPORTUNITY?
Processes Finance related responsibilities: Lockbox, Payments, Fee/Payment reversals and research, credit balance. Processes Admin related responsibilities: Boarding Consumer/Commercial applications, credit card maintenance, Fastrack related requests, Colleague Commercial Card portfolio. Access credit card software to perform following the functions, data entry, document verification and client service. Fast paced and deadline driven environment. Requires attention to detail, high degree of accuracy, with the sense of urgency in daily processing while maintaining excellent client service. Learns and keeps current on VISA rules and regulations. Responsible for maintaining operational integrity of credit cards through adherence to Bank and department policies and procedures.
WHAT WILL YOU DO?
- Handles payment processing from lockbox, ASAP to wires, etc.
- Board consumer/commercial card applications.
- Admin/Client Service/Finance credit card maintenance.
- General client service such as answering phones and responding to emails.
- Data and/or document verification.
- Preparation of monthly tracking reports.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements. Completes all required training.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
WHAT'S IN IT FOR YOU?
Benefits and Perks
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
- Bachelor's Degree or equivalent
- Minimum 3 years of banking/financial services experience
- Minimum 2 years of credit card operations experience
- Minimum 2 years of document/auditing experience
Additional Qualifications
- Position generally requires a minimum of 2 years credit card servicing experience in a volume-driven environment.
- Working knowledge of applicable regulations, consumer laws and banking industry practices required.
- Must have working knowledge of third party processing systems (e.g., total systems and M&I).
- Excellent verbal and written communication skills to interact effectively with all levels of Bank personnel and clients.
- Working knowledge of the Microsoft application.
- Position requires incumbent to be detail and process oriented, work comfortably with numbers, follow specific written and/or verbal wire instructions, and complete repetitive steps while maintaining a high degree of accuracy and the integrity of the data.
- Must be able to prioritize work efficiently and act with a sense of urgency to meet daily deadlines.
- Must be able to communicate effectively with internal and external clients via phone to answer inquiries and explain high risk conditions requiring their processing instructions and/or approval decision.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Salary : $22 - $33