What are the responsibilities and job description for the Visual Merchandising and Retail Supervisor position at City Museum?
Visual Merchandising and Retail Supervisor
Department: Customer Service and Retail/Admissions
Employment type: Full-time
Work Schedule: varied hours including weekends, evenings and holidays
Reports to: Retail Manager and Operations Director
Summary: this position manages the Retail staff department, their performance and attendance, as well as the continuous customer service interactions with our guests.
Essential Duties and Responsibilities:
- Assign staff to daily positions, establish schedules for daily staff
- Close and lock-up museum daily
- Friendly approach to guest service by greeting each guest they encounter
- Maintain knowledge of and consistently enforce the rules and regulations of the museum (including sales model, refund policy, rainchecks, cashier/register policies, etc.)
- Assist customers in retail and ticket sales purchases
- Communicate with management and other employees, including use of two-way radios
- Be attentive at all times
- Maintain a clean and safe work environment for customers and other employees
- Provide superior guest service to all customers in a polite and expedient manner
- Assist customers with all questions regarding City Museum including facility layout and amenities
- Perform zone walk through and ensure zones are maintained to museum standards
- Provide visual merchandising practices to increase/generate higher sales
- Follow all museum policies and procedures
- Other duties as assigned
Qualifications:
- Applicants must be 18 years of age or older
- Ability to provide guidance and supervision to staff members
- Ability to communicate effectively with public, customers, and staff members
- Ability to utilize visual merchandising to generate sales
- Experience in museums, zoos, amusement parks, or tourist centric merchandise and retail operations a plus.
- Be aware, attentive, and work well with others
- Energy and enthusiasm for long days
- Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
- Must be able to work days, evenings, weekends and holidays to meet business needs
- Approachable and outgoing
Physical Requirements:
- Must be able to stand for extended periods of time
- Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.
- Ability to climb stairs