CUSTOMER SVC/CLERK

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum

H

igh School Diploma or GED

6

months related experience or training; or equivalent combination of education or experience

E

ffective interpersonal and customer service skills

G

ood math skills (ability to add, subtract, multiply and divide)

S

ound judgement/decision making skills

F

riendly, approachable/outgoing demeanor/team player

A

bility to work in a fast paced environment

G

ood oral and written communication skills

Desired

F

amiliar with Microsoft Office Word and Excel

D

emonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

P

rovide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

G

reet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

A

nticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty

O

versee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation

D

etermine work priorities and task lists to consistently maintain adequate front end conditions

E

nsure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations

T

rain, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste

C

ommunicate pricing and signage discrepancies to the pricing coordinator

P

rovide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)

G

ain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards

O

perate equipment (e.g., scanner, register, scale, check approval machine) per company standards

A

ssist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)

C

omply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

M

ust be able to perform the essential job functions of this position with or without reasonable accommodation