What are the responsibilities and job description for the Service Manager position at City Laundering Company?
Service Manager | Locations: Cedar Rapids or Des Moines
Lead People. Drive Service. Build Relationships.
We are looking for a strong, hands-on Service Manager to lead and support our service operations team. This role is critical to the success of our organization and serves as the bridge between our customers, Route Service Representatives, District Managers, and the leadership team.
The ideal candidate is someone who leads by example, thrives in a fast-paced environment, communicates well with people at all levels, and takes pride in building strong teams and long-term customer relationships. One of the main pillars of what separates CITY from our competition is our willingness to work HARD. We believe that our leaders should all be willing to work IN the business as much as we work ON the business. If this sounds like you — you may find a perfect fit for yourself here at CITY.
This is more than just a management position — it’s an opportunity to help shape the culture, performance, and growth of an entire service operation.
What You’ll Do
- Supervise, mentor, and support District Managers (DMs) on a daily basis
- Train, coach, and motivate existing and newly hired DMs
- Assist with development and training of Route Service Representatives and Route Apprentices
- Ensure high customer satisfaction and consistent service standards
- Build and maintain strong relationships with key customer accounts
- Assist in managing route efficiency, productivity, and safety
- Help oversee route coverage, new account installs, and major account measuring
- Hold teams accountable to company standards and operating procedures
- Assist in resolving escalated customer concerns professionally and effectively
- Conduct and coordinate performance reviews and employee development plans
- Monitor service-related financial procedures including audits, check-ins, and receivables
- Communicate effectively with customers, team members, and leadership across departments
- Support company growth, retention, and profitability initiatives
- Represent the company professionally at all times
What We’re Looking For
- Strong leadership skills with the ability to motivate and develop teams
- Understanding of route delivery operations and customer service management
- Ability to analyze business metrics and improve operational performance
- Excellent communication and problem-solving abilities
- Organized, dependable, and able to manage multiple priorities
- Positive attitude and professional presence
- Leadership by example mentality
Qualifications
- Bachelor’s degree preferred OR 5–10 years of related leadership/customer service experience
- Clean driving record
- Valid Iowa Class D Chauffeur’s License preferred
- Prior route/service industry experience strongly preferred
- 25 years old
Work Environment & Schedule
- Field-based role with frequent travel to customer sites and routes
- Early mornings (routes typically begin between 5:00 AM and 7:00 AM)
- Combination of office, warehouse, and route environments
- Some lifting, walking, and physical activity are required
- Requires consistent and reliable attendance
Equal Opportunity Statement
CITY Laundering Co. is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, or any other protected status.
Employment offers are contingent upon successful completion of a background check and drug screening.
Why Join Us?
- Opportunity to lead an essential and growing department
- Highly visible role with direct impact on customer retention and operational success
- Team-oriented environment with strong company support
- Ability to make meaningful improvements and help shape the future of the operation
- Competitive compensation based on experience
Disclaimer
This job description outlines the general responsibilities of the role, but is not all-inclusive. Team members may be asked to take on additional tasks as business needs evolve.