Lead Client Service Representative

Do you speak cat? City Kitty is looking to add a compassionate and skilled Lead Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our caring environment means you'll be provided comprehensive, individualized, compassionate veterinary care with top-notch client services. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

City Kitty is Rhode Island's premier feline exclusive practice and has been a beloved and iconic part of the community for more than 20 years. We believe that cats deserve to be examined in a facility that caters to them and their family. There is a strong emphasis regarding work-life balance; we have 4-day (less than 40 hour) work weeks, no weekend hours, no on-call shifts and 10 paid holidays! https://city-kitty.com/

Lead Client Service Representative

City Kitty in Providence, RI

$23.00-25.00 hourly pay rate

WHAT YOU'LL DO

Responsible for CSR team schedule

Direct support for CSR team

Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system

Receives and relays client correspondence and updates client financial records

Answers client's inquiries about basic animal care questions and routine procedures

Educates clients on over-the-counter products such as flea and tick preventions

Handles medical records entries accurately

Prepares client invoices for services performed

Handles payment transactions

Receives and relays telephone and email messages accurately and promptly

BENEFITS

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance

• 401(k) with a total company match up to 4%, after 6 months of employment

• Generous paid time off and flexible scheduling

• Continuing education allowance and professional development support

• Mental Health Resources

• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too! Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products

• Diagnostics: Savings on reference lab testing

• Nutrition: Discounts on Purina pet foods

• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

High school diploma or equivalent

At least 3 years of prior experience in a veterinary hospital is required

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experience for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

FOR RHODE ISLAND APPLICANTS: IF YOU PROVIDE FALSE INFORMATION ABOUT YOUR ABILITY TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT ACCOMMODATIONS, YOU MAY BE BARRED FROM FILING A CLAIM UNDER THE PROVISIONS OF THE WORKERS' COMPENSATION ACT OF THE STATE OF RHODE ISLAND.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.