What are the responsibilities and job description for the Business Analyst position at City IT?
Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
About City Electric Supply
CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.
Summary
We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.
As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.
This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.
If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.
\nYou'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.
Key responsibilities include:
- Partner with stakeholders across the business to understand operational challenges, strategic priorities, and future business requirements.
- Run workshops, interviews, and process discovery sessions to capture current and future state processes.
- Analyze complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory, and finance functions.
- Translate business requirements into clear, prioritized user stories, functional requirements, and acceptance criteria.
- Challenge existing ways of working, identifying opportunities to simplify, standardize, and improve business processes.
- Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers, and third-party implementation partners throughout the delivery lifecycle.
- Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.
- Facilitate decision making by balancing business priorities, technical constraints, and program timelines.
- Manage requirements through change, ensuring traceability from discovery through to implementation.
- Support testing, business readiness, user acceptance testing (UAT), and successful business adoption.
- Identify risks, assumptions, dependencies, and impacts across workstreams, proactively escalating where appropriate.
- Drive continuous improvement and champion best practice business analysis throughout the program.
- Experience as a Business Analyst delivering complex ERP transformation programs.
- Experience working within retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment.
- Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.
- Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.
- Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organization.
- Outstanding workshop facilitation, communication and presentation skills.
- Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.
- Experience working within Agile, Waterfall or hybrid delivery environments.
- A pragmatic, delivery-focused mindset that balances quality with pace.
- Confidence working in ambiguous environments where priorities evolve as programs progress.
- Medical, Dental, Vision Insurance.
- 401(k) company match program.
- Telehealth.
- Short-term and Long-term disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
- Employee Assistance Program.
- Mental, physical, financial wellness.
- Auto and Home Insurance discount.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy, Parental, and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fast-growing company.
- In some jurisdictions, state or local laws address sick leave or other leaves of absence. The
- Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.
Attention Applicants
If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at HRServices@cityelectricsupply.com or 1-855-571-2477.
City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.