What are the responsibilities and job description for the Hotel Night Auditor position at City Express by Marriott – Yulee, FL?
Night Auditor – Full-Time (11:00 PM – 7:00 AM)
We are seeking an experienced and professional Front Desk Night Auditor to join our team on a full-time basis, supporting overnight operations during the Night Audit shift (11:00 PM – 7:00 AM).
This role is ideal for a candidate who is well-versed in hotel front desk operations, comfortable working independently during overnight hours, and committed to delivering excellent guest service while ensuring the accuracy of daily hotel operations.
Key Responsibilities
- Greet guests and manage check-in and check-out processes efficiently and professionally
- Answer phones, manage reservations, and respond to guest inquiries
- Provide excellent customer service and resolve guest concerns in a timely manner
- Perform nightly audit procedures and ensure daily transactions are accurate and balanced
- Review guest accounts, payments, postings, and folios for accuracy
- Prepare and distribute required Night Audit and operational reports
- Maintain a clean, organized, and professional front desk and lobby area
Systems & Operational Responsibilities
- Operate within hotel Property Management Systems (PMS) such as Lightspeed.
- Manage reservations, room assignments, and guest profiles accurately
- Process payments, post charges, and maintain accurate guest folios
- Handle Corporate Lodging (CLC) reservations and billing (preferred)
- Understand rate plans and assist with walk-in sales and upselling opportunities
- Complete Night Audit procedures accurately and within required timeframes
- Identify and correct discrepancies before completing the daily audit
Qualifications
- Prior hotel front desk experience required
- Night Audit experience preferred
- Marriott experience preferred
- Strong working knowledge of hotel operations and guest service standards
- Experience with PMS systems and hotel software
- Familiarity with CLC or direct billing accounts preferred
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- Reliable, punctual, and able to work independently during overnight hours
- Comfortable handling guest concerns and operational situations with minimal supervision
Schedule
- Full-time position
- Night Audit: 11:00 PM – 7:00 AM
- Weekend availability required
- Must have reliable availability for overnight shifts
Additional Information
This position requires a team member who is dependable, professional, and capable of managing overnight front desk operations with minimal supervision. The ideal candidate takes pride in accuracy, organization, and delivering a positive guest experience while ensuring the hotel’s daily financial and operational records are properly completed.
Location: City Express by Marriott Yulee
Pay: From $16.00 per hour
Benefits:
- Employee discount
Application Question(s):
- Do you have previous experience working at a Marriott-branded hotel?
- Are you consistently available to work the 11:00 PM – 7:00 AM Night Audit shifts, including weekends?
Experience:
- Hotel: 5 years (Preferred)
- Front Desk: 3 years (Preferred)
Work Location: In person
Salary : $16