What are the responsibilities and job description for the Support Technician - Mississippi position at CITY ENTERPRISES LLC?
Job Details
Level: Entry
Job Location: PEARL, MS
Position Type: Full Time
Education Level: High School
Salary Range: $14.50 - $20.00 Hourly
Travel Percentage: Negligible
Job Category: Information Technology
Description
Job Description
This position will support customers with routine issues such as password resets, basic peripheral access and documentation of issues that need to be escalated for additional remediation. Most workdays will involve managing call queues with occasional onsite work at client locations to support the engineering team as needed.
Duties and Responsibilities
- Troubleshooting: Identifying and resolving basic technical issues with hardware, software, and networks.
- Customer Interaction: Communicating with users via phone, email, or chat to understand their needs and provide guidance.
- Problem Escalation: Recognizing when a problem requires a more advanced level of expertise and escalating it accordingly.
- Documentation: Maintaining accurate records of user inquiries, troubleshooting steps, and resolutions.
- Basic Repairs: Performing simple repairs or configurations on computer systems and peripherals.
- Software Updates: Assisting users with installing or updating software.
- Hardware Setup: Setting up new computer hardware or peripherals.
- Help Desk Management: Using help desk software to manage tickets, track progress, and communicate with users.
- User Training: Providing basic training on software or hardware to new users.
Qualifications
Required Experience/Skills
- Technical Proficiency: Strong understanding of computer hardware, software, and networking fundamentals.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Clear and effective communication skills, both written and verbal.
- Customer Service: Friendly and patient attitude with the ability to handle user inquiries professionally.
- Adaptability: Ability to learn new technologies and adapt to changing situations.
- Documentation: Ability to maintain accurate records of work performed.
- Help Desk Software: Familiarity with help desk software and ticketing systems.
- Must reside in the Jackson, MS area
Nice-to-Haves
- A , Network , Security Certification
- Personal interest in automotive and technology industry.
- 1-2 years’ experience working in a dynamic support environment
Salary : $15 - $20
