What are the responsibilities and job description for the Service Manager position at CITY ENTERPRISES LLC?
Are you an advance Service Advisor or an experienced Lane Manager ready to level up? This is your chance to step into a leadership role with a dealership committed to excellence, customer satisfaction and team growth.
We're looking for a motivated Service Manager who thrives in a fast-paced environment, leads by example and knows how to keep a service lane running smoothly.
What We Offer:- Full coaching, training and ongoing professional development.
- A strong, supportive management team
- Modern facilities and a loyal customer base
- competitive pay and benefits package.
What you'll do - Lead and mentor service advisors and technicians
- Ensure an exceptional customer experience
- Drive department performance and efficiency
- Maintain high standards of quality, communication and teamwork.
Qualifications:
POSITION REQUIREMENTS
- High School Diploma or GED 4 year degree preferred
- Great communication skills, both verbally and in written form
- Management skills
- Listening skills
- Problem solving skill
SKILLS & QUALIFICATIONS
- Provides first-line management to department
- Allocates resources according to priorities and within budget parameters
- Has management responsibilities for direct reports
- Consults with Management on operational issues (including fiscal matters)
- Recruits, screens, interviews candidates & selects hires
- Conducts training of others
- Conducts performance appraisals & communicates on-going with direct reports about performance
- Recommends salary actions
- Recommends termination of employees
- Recommends candidates for hire
- Assigns tasks or responsibilities to others
- Monitors work performance
- Administers disciplinary actions
- Regular and substantial contact with others.
- Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
- Handles sensitive, complex, and/or confidential information.
- Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence.
- May troubleshoot highly sensitive or confidential issues.
- Personally, ensures problem resolution.
- Identifies barriers to effective customer service and sets customer service standards.
- Establishes a customer feedback system and holds self-accountable for customer service excellence within the department.
PHYSICAL REQUIREMENTS
- Work involves frequent exposure to unpleasant elements, such as extreme temperatures, dirt, dust, fumes, smoke, loud noises, chemicals, etc.
- Position requires occasional or frequent moderate physical activity which includes 50% walking, 20% standing, 5% lifting, and 25% sitting.