Parts Advisor

A Parts Advisor acts as the crucial link between customers, service technicians, and inventory, ensuring the correct automotive parts are ordered, sold, and managed efficiently. Key duties include assisting customers, managing stock, and processing invoices. Essential qualifications include a high school diploma, strong technical aptitude, computer proficiency, and excellent customer service skills.

Job Description & Responsibilities

• Customer Support: Providing accurate price quotes, identifying needed parts, and assisting with inquiries.
• Inventory Management: Ordering, receiving, unpacking, and stocking parts, as well as tracking inventory levels.
• Order Processing: Invoicing customers, managing special orders, and handling returns or credit slips.
• Internal Coordination: Assisting service technicians by providing necessary parts for repairs.
• Sales Generation: Promoting and selling accessories or additional services.
• Record Keeping: Maintaining accurate, organized records of all transactions.

Qualifications & Requirements

• Education: A high school diploma or GED is required; relevant automotive certifications are a plus.
• Experience: Previous experience in auto repair, sales, or a similar parts advisor role is preferred.
• Knowledge: Strong understanding of automotive parts, systems, and their compatibility.
• Skills: Strong communication, active listening, and computer skills (MS Excel, inventory systems) are essential.
• Attributes: Highly organized, detail-oriented, and customer-focused.
• License: A valid driver’s license is generally required.

Physical and Other Requirements

• Environment: Frequently working in a warehouse or retail setting, requiring lifting of parts and maintaining an organized, clean workspace.
• Schedule: Flexibility to work weekends or extended hours depending on the dealership/repair shop.