Office Clerk Supervisor

Position: Office Clerk I – Parking Services

Department: Parking Services

Status: Non-exempt

Reports To: Parking Services Manager

Responsibilities: Duties include assisting customers and visitors, processing lease and accounting/billing paperwork, providing cashier relief coverage, and supporting operational needs as required.

Supervises: 2 Office Clerks

Work Hours: Monday – Friday, 8:00 a.m. 5:00 p.m.

Last Update: May 26, 2026

Job Description/Essential Functions:

• Operates in Designa, Yardi, and provides control reports.
• Responsible for budget compliance.
• Supervises Garage Clerks.
• Be attentive to tenant parking issues and handle with a high degree of customer service.
• Supports the Manager of Parking Services.
• Process invoices, purchase orders, accounts payable/receivable, and past-due invoices using P2P/Yardi systems.
• Utilize Microsoft Office applications to support daily administrative and operational functions.
• Respond to customer inquiries regarding daily and monthly parking services.
• Enroll customers in monthly parking programs and maintain related account records.
• Prepare and process parking license documentation, including new agreements, account updates, cancellations, and billing adjustments.
• Program, update, and deactivate toll tags within the parking access system.
• Provide cashier relief coverage as needed.
• Process parking validation orders accurately and efficiently.
• Assist visitors and customers with directions and general information.
• Validate monthly parking credentials for customers using alternate vehicles.
• Support parking operations during special events and peak activity periods.
• Supports Parking Services Management on various task.
• Perform additional duties as assigned.
• Receives instructions, prioritizes tasks, and completes duties assigned by manager.
• Performs all duties following the organizational chain of command.
• Ability to focus, work with frequent interruptions; display emotional control under stress.
• Must be able to perform essential physical tasks, including standing, walking, sitting, carrying materials, handling documents, bending, stooping, and reaching with hands and arms as required.

Minimum Qualifications:

• High school diploma or equivalent.
• Must possess a valid driver’s license and successfully pass a background check as a condition of employment.
• Must have proficient ability to use standard office equipment such as computers, phones, photocopiers, scanners, and fax machines.
• Proficient in Microsoft Word, Excel, Outlook, and Sharepoint.
• Must be capable of working in a fast-paced environment.
• Must be courteous and friendly with the ability to communicate effectively.

Preferred Qualifications:

• Supervisory experience preferred.

Please note this job description is not intended to encompass all aspects of the job. Duties, responsibilities and activities may change at any time with or without notice.