What are the responsibilities and job description for the Account Coordinator position at City Brewing Co?
City Brewing Company – Who We Are
With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.
Job Summary
This position serves as the main point of contact for our contract customers and wholesalers. This position works closely with operations departments to provide our contract customers excellent customer service and efficient fulfillment of full goods orders.
Duties and Responsibilities
- Provide communication to contract customers regarding production schedules, true production, inventory, shipments and shipment schedules.
- Identify product shortages and overages in relation to production and order requests.
- Monitor aged/hold product and partial inventories for each customer.
- Process customer orders including data entry, change requests, purchase order entry and RMA processing.
- Coordinate wholesaler set up for customers.
- Create customer shipment schedule for loads going out of the plant.
- Manage demurrage and damage claims. Coordinate charges for no show appointments.
- Assist in set up of new accounts.
- Work closely with warehouse personnel to verify inventories, address special requests and provide support for auditing.
Minimum Qualifications
- 3-5 years’ work experience in supply chain or manufacturing. Work experience with order processing, fulfillment, transportation/logistics ideal.
- Experience with international customs brokering preferred.
- Strong computer skills including Microsoft Office Suite.
- Strong communication skills, both verbal and written.
- Emphasis on collaboration, teamwork and relationship building.
- Thrive in a fast-paced environment with the ability to multi-task.
- Excellent organization skills; strong focus on accuracy and details.
- Ability to work extended hours or on an as needed basis.
City Brewery is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
