What are the responsibilities and job description for the District Manager - Spearfish, SD position at City Brew Coffee?
Job Description: District Manager at City Brew Coffee
Position Title: District Manager
Location: Can be based out of - Spearfish, SD
District(s): Cody/Casper/Gillette - WY, Dickinson/Bismarck - ND, Spearfish - SD
Employment Type: Full-time
Reports to: Regional Manager
About City Brew Coffee
City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on our high-quality products, outstanding customer service, and welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, socialize, and enjoy the perfect cup.
PHILOSOPHY OF POSITION
A District Manager at City Brew plays a key role in serving without compromise. They are responsible for role modeling a “customer comes first” attitude and leading by example. They are expected to supervise retail locations with integrity, honesty, commitment, and awareness. District Managers strengthen the operations and customer service within their district, by leading their team and successfully managing multiple City Brew retail locations.
General Responsibilities
District Managers are responsible for overseeing the success of City Brew locations in various markets. They are to develop district-level strategies to achieve each location’s financial, operational, and customer service goals, while addressing each location’s individual unique strengths and challenges. Lead a team of leaders by way of motivating, coaching, and strengthening Store Managers and Assistant Managers as retail operators. Serve as a resource by providing expertise on critical customer issues, team staffing and management, store operations, and company policies and procedures. Responsible for oversight and daily planning, management, and leadership roles of multiple City Brew locations, to include exceptional product quality, guest service, inventory control, cost management, and other various duties assigned by the Regional Manager and the Support Office.
Essential Tasks
Retail experience managing multiple retail stores; management experience leading a team, including training and coaching, with strong leadership and communications skills; strong organizational, interpersonal and problem-solving skills; excellent in team member and customer service skills.
Willingness to learn, grow, and be trained in excellent beverage production skills. Receptive to constructive criticism and identification of areas to improve. Strong ability to multi-task and general knowledge of computer and connectivity systems. Interest and enjoyment of coffee and coffee-related products.
Education And Experience
City Brew welcomes motivated, positive, experienced, customer service-focused individuals for this position.
This position requires training and experience relevant to a leadership position; and demonstrated willingness to be trained, coached, learn, and execute job responsibilities, duties, and expectations communicated by the Support Office. Training and experience should be suitable for a management position of multiple retail store locations. Experience in a multi-level environment, knowledge of retail or restaurant industry operations and financial reporting. Strong organizational, interpersonal, and problem-solving skills.
Physical Requirements
Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire day, and lift and carry various supplies and equipment
Position Title: District Manager
Location: Can be based out of - Spearfish, SD
District(s): Cody/Casper/Gillette - WY, Dickinson/Bismarck - ND, Spearfish - SD
Employment Type: Full-time
Reports to: Regional Manager
About City Brew Coffee
City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on our high-quality products, outstanding customer service, and welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, socialize, and enjoy the perfect cup.
PHILOSOPHY OF POSITION
A District Manager at City Brew plays a key role in serving without compromise. They are responsible for role modeling a “customer comes first” attitude and leading by example. They are expected to supervise retail locations with integrity, honesty, commitment, and awareness. District Managers strengthen the operations and customer service within their district, by leading their team and successfully managing multiple City Brew retail locations.
General Responsibilities
District Managers are responsible for overseeing the success of City Brew locations in various markets. They are to develop district-level strategies to achieve each location’s financial, operational, and customer service goals, while addressing each location’s individual unique strengths and challenges. Lead a team of leaders by way of motivating, coaching, and strengthening Store Managers and Assistant Managers as retail operators. Serve as a resource by providing expertise on critical customer issues, team staffing and management, store operations, and company policies and procedures. Responsible for oversight and daily planning, management, and leadership roles of multiple City Brew locations, to include exceptional product quality, guest service, inventory control, cost management, and other various duties assigned by the Regional Manager and the Support Office.
Essential Tasks
- These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a reasonable assignment to the position. **
- Manage and maintain a qualified team, at all assigned locations, using proper personnel procedures for hiring, training, scheduling and management of all employees to comply with the budgeted payroll plan and City Brew standards.
- Demonstrate and oversee the delivery of excellent guest service and product quality at all assigned locations.
- Manage and maintain the annual operating budgets for all assigned locations.
- Ensure strict control of cash generated by all assigned locations, including audits of all cash sources on a regular basis.
- Maintain exceptional standards and cleanliness of all buildings, parking areas, and landscaping associated with all assigned locations.
- Maintain internal inventory systems properly balancing desired inventory levels with a fully stocked retail location at all assigned locations and a minimum number of shortages.
- Execute and support all marketing initiatives to include the proper placement of POP materials. Routinely make suggestions regarding new marketing applications.
- Monitor the compliance of all City Brew policies, programs, and procedures within all assigned locations.
- Assist Human Resources Officer and/or other members of the Support Office in conducting investigations of employees for disciplinary matters, write reports regarding the investigations and make discipline recommendations in consultation with the Support Office.
- Work directly with, discuss with, and advise the Director of Retail Operations (or any other-directed support personnel) on general personnel issues in all assigned locations.
- Work directly with, discuss with, and advise the Director of Retail Operations (or any other-directed support personnel) on personnel matters and issues, including hiring, discipline, employee evaluations, performance improvement plans, termination, and post-termination processes.
- Work directly with, discuss with, and advise the Director of Retail Operations (or any other-directed support personnel) on grievances and/or grievance issues.
- Facilitate providing copies of all personnel/discipline/investigation files to the Human Resources Officer and Support Office.
- Assist with providing recommendations, as appropriate, regarding application of company policies and procedures.
- Provide any requests for extended leave for Retail Store employees to Support Office/Human Resources in a timely manner.
- Provide any requests for Family and Medical Leave Act, and requests for accommodation under the Americans with Disabilities Act, or any similar requests, to Support Office/Human Resources in a timely manner.
- Assist with the development and/or implementation of employee recognition programs, as directed by the Support Office.
- Perform other assigned tasks or related work as required and as assigned by the Support Office.
- Stay up to date on all company training materials and initiatives by interacting with the company’s learning management software (LMS).
Retail experience managing multiple retail stores; management experience leading a team, including training and coaching, with strong leadership and communications skills; strong organizational, interpersonal and problem-solving skills; excellent in team member and customer service skills.
Willingness to learn, grow, and be trained in excellent beverage production skills. Receptive to constructive criticism and identification of areas to improve. Strong ability to multi-task and general knowledge of computer and connectivity systems. Interest and enjoyment of coffee and coffee-related products.
Education And Experience
City Brew welcomes motivated, positive, experienced, customer service-focused individuals for this position.
This position requires training and experience relevant to a leadership position; and demonstrated willingness to be trained, coached, learn, and execute job responsibilities, duties, and expectations communicated by the Support Office. Training and experience should be suitable for a management position of multiple retail store locations. Experience in a multi-level environment, knowledge of retail or restaurant industry operations and financial reporting. Strong organizational, interpersonal, and problem-solving skills.
Physical Requirements
Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire day, and lift and carry various supplies and equipment
