What are the responsibilities and job description for the Shift Leader position at City Bowls?
Job Overview
We are seeking an experienced and motivated Shift Leader to help guide our team in delivering exceptional açaí bowls, coffee, and customer experiences. As a Shift Leader, you will oversee daily operations during your shift, support baristas/cashiers and kitchen staff, and ensure our shop runs smoothly, efficiently, and with great energy. You will play a key role in maintaining high standards of service, product quality, and teamwork. Being able to keep up with a fast paced environment is essential! This is a positive and uplifting work environment with opportunity for growth!
Responsibilities
Lead and support baristas/cashiers and kitchen staff throughout each shift
Maintain a positive, productive, and customer‑focused environment
Ensure all açaí bowls, beverages, and menu items meet quality and presentation standards
Assist with training new team members and reinforcing best practices
Manage shift flow, delegate tasks, and adjust staffing as needed
Handle customer concerns with professionalism and a solutions‑oriented mindset
Oversee cash handling, register accuracy, and end‑of‑shift procedures
Maintain cleanliness, organization, and adherence to food‑safety standards
Communicate clearly with management about shift performance, issues, and needs
Qualifications
Previous shift lead or supervisory experience required
Strong communication and leadership skills
Ability to multitask in a fast‑paced environment
Reliable, punctual, and committed to creating a positive team culture
Customer‑service focused with a friendly, upbeat attitude
Experience in food service, coffee, or açaí shops is a plus
What We’re Looking For
A leader who leads by example — someone who can jump behind the bar, help in the kitchen, support the team, and keep the shop running smoothly. If you’re passionate about great food, great service, and great teamwork, we’d love to meet you.
*Pay averages between $16-$20 after tips
REQUIREMENTS
- Leadership Experience
- Positive Attitude
- Strong work ethic
City Bowls is a family-owned, Birmingham-based brand specializing in fresh, customizable, and nutritious açaí and pitaya superfruit bowls. Known for premium ingredients and a "healthy-yet-tasty" focus, we offer combinations topped with fruit, granola, and honey, often serving as a refreshing, nutrient-dense snack or meal.
Salary : $16 - $20