What are the responsibilities and job description for the Items Processing/Lock Box Clerk position at City Bank?
Responsible for performing daily duties in an efficient and timely manner. Provide internal and external customer service in person or by phone. Process payments sent to Lock Box department and assist in other areas of the Deposit Operations department as needed. Need to have a positive attitude and provide suggestions to improve working conditions.
Essential Duties
1. Attention to detail is required.
2. Correct any items that reject through Teller Capture.
3. Balance transactions that are transmitted from all branches.
4. Submit and process adjustment request to Federal Reserve Bank and JPMorgan Chase Bank for check processing errors.
5. Work Synapsys events for correcting all applicable DDA items.
6. Check 21 processing – bringing in Fed and JPMorgan Chase inclearing files.
7. Review mobile banking transactions.
8. Train and assist additional 4|Sight users.
9. Process any lien, levy, or freeze that is received.
10. Centralize, organize, and work all levies, comptroller freezes, and other liens received by the Bank.
11. Handle all subpoenas or grand jury requests.
12. Process incoming or outgoing without entry claims.
13. Processing research requests.
14. In the event that Supervisor is out of the office complete all duties that Supervisor would normally perform.
15. File checks and tickets from local branches.
16. Process all mail for postage from local branches.
17. Open mail and verify that checks are made out correctly and signed.
18. Verify that the payment is for the amount of the bill we are processing.
19. When there is carry-over mail, employee may be required to come in early.
20. Process payments for Lock Box customers.
21. Participate in training sessions as required by supervisor.
22. Help out in other Deposit Operations departments as needed.
Equal Opportunity Employer/Veterans/Disabled