Exception Processing Specialist

Employee must be responsible for researching and resolving deposit account exceptions and non-routine transactions. In addition, the Exception Processing Specialist is responsible for  performing daily duties in an efficient, accurate, and timely manner. Employee must have a good knowledge of banking operations and be able to handle multiple tasks within an allotted time. Provide internal and external customer service in person or by phone. Must have a positive attitude and provide suggestions to improve working conditions.

Essential Duties

1. Represent the bank in a professional, courteous manner at all times.
2. Provide prompt, accurate, and efficient support to internal and external customers.
3. Maintain a clean and professional work area.
4. Participate in training sessions and stay updated on departmental procedures.
5. Unposted DDA and GL items — review and resolve items based on account status, officer input, and bank policy.
6. NSF items — review and resolve items based on account balance, officer input, and bank policy. 
7. Chargebacks — process items received from the Federal Reserve or identified internally. 
8. Positive Pay exceptions — review and correct any checks discrepancies; return checks marked for return or left undecided by the customer.
9. Manual Returns - process any returns that are requested from city banks various departments
10. Enter missing General Ledger descriptions accurately
11. Move approved ACH credit items to the customer’s requested account promptly.
12. Monitor and submit all incoming and outgoing large item return notifications through the Federal Reserve
13. Process debit card adjustments as needed.
14. Process and close customer accounts. 
15. Prepare and mail off customer hold statements and DDM Statements.
16. Apply monthly service charges to Small Business and Commercial accounts.
17. Maintain Account Analysis services for qualified business customers.
18. Issue account refunds
19. Review and process all third party Verification of Deposit Systems
20. Review and act upon daily Synergy reports.
21. Review and Process all third Party product orders this includes: Reich & Tang and IntraFi Products
22. Reconcile third-party off-balance sheet products.
23. Provide support across other Deposit Operations functions as needed.
24. Perform additional duties as assigned by management.

Equal Opportunity Employer/Veterans/Disabled