What are the responsibilities and job description for the Communication Dispatcher II - San Francisco Water Division (City Distribution Division) - SFPUC (1705) position at City and County of San Francisco?
Company Description
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc
Job Description
About the City Distribution Division:
The San Francisco Public Utilities Commission’s City Distribution Division (Water Department) is responsible for directing approximately 322 employees in the operation and maintenance of the water distribution system within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 11 pump stations, 13 reservoirs, 9 storage tanks, and other ancillary appurtenances and equipment; installing, repairing and maintaining over one thousand miles of water distribution mains including service connections and meters; four water systems comprised of the Potable, Emergency Fire Water System (EFWS), Recycled and Groundwater; engineering and designing new main and feeder extensions; managing over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.
Role Description:
The Communications Dispatcher II provides around the clock dispatch support to the department’s managers and supervisors, field crews, and operations personnel.
Reporting Hours & Location:
Minimum Qualifications: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Experience:
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applications without listed duties will not be considered and rejected.
Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements (sfdhr.org).
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
What else should I know?
Additional Information Regarding Employment with the City and County of San Francisco:
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Crystal Liu, at cliu@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
- Application Opening: May 6, 2026
- Application Filing Deadline: May 19, 2026
- Hourly Compensation: $80,392 - $97,734
- Recruitment ID: (01075779; REF60501T)
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc
Job Description
About the City Distribution Division:
The San Francisco Public Utilities Commission’s City Distribution Division (Water Department) is responsible for directing approximately 322 employees in the operation and maintenance of the water distribution system within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 11 pump stations, 13 reservoirs, 9 storage tanks, and other ancillary appurtenances and equipment; installing, repairing and maintaining over one thousand miles of water distribution mains including service connections and meters; four water systems comprised of the Potable, Emergency Fire Water System (EFWS), Recycled and Groundwater; engineering and designing new main and feeder extensions; managing over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.
Role Description:
The Communications Dispatcher II provides around the clock dispatch support to the department’s managers and supervisors, field crews, and operations personnel.
Reporting Hours & Location:
- This is an as-needed temporary appointment not to exceed 1040 hours in a fiscal year.
- Candidate to cover any full shift or partial shift on an as-needed basis.
- Candidate may be called on short notice to work the day shift, (7:00am to 3:00pm), swing shift (3:00pm to 11:00pm), or graveyard shift (11:00pm to 7:00am).
- Location: San Francisco Water Division, 1990 Newcomb Avenue, San Francisco, CA 94124
- Generates service requests for water-related emergencies; sends notifications to stakeholders related to water emergencies.
- Operates Centracom radio console to communicate with field units; makes announcements on the division's public address (PA) system as necessary.
- Responds to mark and locate requests (811 call before you dig requests); communicates response efforts and potential property damage to the City claims department.
- Coordinates vehicle relocates and submits emergency excavation permits for water emergencies and leak response activities.
- Uses computer-based software to log all emergency response activities; documents accidents, injuries and other incidences in the division’s electronic log system.
- Makes personnel calls to staff for overtime on behalf of supervisors and water distribution operators.
- Operates main entry gates and logs in after hour visitors; monitors surveillance equipment and intrusion alarms from on-site buildings.
- Performs other related tasks and duties as assigned.
Minimum Qualifications: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Experience:
- Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another.
- Combined total of two years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applications without listed duties will not be considered and rejected.
Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:
- Computer-based knowledge and proficiency in Microsoft Office Suite
- Experience using electronic database systems and computerized maintenance management systems (CMMS)
- Knowledge of reporting procedures and emergency response programs
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements (sfdhr.org).
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
What else should I know?
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
- Diversity Statement
- Select the “I’m Interested” button and follow instructions on the screen
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Crystal Liu, at cliu@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Salary : $80,392 - $97,734