What are the responsibilities and job description for the FIELD COLLECTION REPRESENTATIVE I (SR-11) [1 vacancy] position at City and County of Honolulu?
The Honolulu Board of Water Supply, Customer Services Branch, Collection and Credit Section, is seeking a Field Collection Representative I in Honolulu. In this position, you will contact customers about overdue water and sewer payments, explain billing and collection policies, and arrange and collect payments.
What You Will Do
- Make initial field contacts with customers to explain overdue bills and collect payments.
- Discuss reasons for nonpayment and determine whether payment extensions are justified.
- Arrange partial or full payments, issue receipts, and account for money collected.
- Explain departmental billing, payment collection, and credit policies.
- Review records and make telephone calls to locate customers with outstanding accounts.
- Record customer contacts and transactions, update account information, and prepare daily reports.
- Drive an assigned vehicle to customer locations.
- Work involves field visits and frequent contact with argumentative or irate customers, including possible verbal abuse or physical threats.
- Driving may total up to 100 miles daily.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- are subscribed to e-mail notices;
- check your spam folders; and
- add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
Two years of general office experience, one of which shall have been involved in public contact work.
LICENSE REQUIREMENT:
Possession of an appropriate, valid Hawai'i State driver's license, as required.
If you qualify for the position, your name will be considered for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.
Salary : $3,606