CLAIMS MANAGEMENT SPECIALIST (SR-20) [2 vacancies]

This position investigates, evaluates, and manages property damage, personal injury, and liability claims involving the City, working closely with legal staff, claimants, and other agencies to support timely and fair claim resolutions.
 

 What You'll Do

• Investigate claims by gathering evidence, conducting site visits, and interviewing involved parties.
• Evaluate liability, damages, coverage, and applicable laws to adjust claims and make sound recommendations.
• Prepare clear reports and assist in negotiating fair settlements.
• Coordinate with relevant City departments, claimants, and others to ensure compliance and resolution of claims.

There is one (1) vacancy with the Department of the Corporation Counsel, Litigation Division, in Honolulu. 

Special Working Conditions

• Work schedule may be adjusted to include evenings, weekends, and holidays.
• Must be physically able to efficiently and effectively perform investigative work that requires moderate to arduous physical exertion, including but not limited to, the ability to:
  • Ascend and descend ladders, scaffolds, and stairs
  • Move safely over uneven terrain or in confined spaces to access and investigation site
  • Traverse regular and steep terrain
  • Bend, crawl on hands and knees, and/or reach and lift to perform inspections
  • Lift and carry or otherwise move 25 pounds
• Use of personal vehicle is required to drive to various locations for investigations, site visits, etc.

There is one (1) additional vacancy with the Board of Water Supply, in the Office of the Manager & Chief Engineer. 

Special Working Conditions

• Required to respond to incidents during off-work time (evenings, weekends, and holidays) when risk management representation is required.

Enjoy excellent employment benefits, including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/. 

Apply today and take the first step toward a lasting career!

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At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment. 

EDUCATION REQUIREMENT:
Equivalent to graduation from a regionally-accredited four year college or university with a bachelor's degree.  

Education Verification:  Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application.  As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

EXPERIENCE REQUIREMENT:

Two (2) years of progressively responsible professional work experience which involved investigating, analyzing, adjusting and settling claims of liability, property damage, and/or automobile cases for insurance companies and/or self-insured programs of government and/or major private organizations.

Applicable Skills:  

• Knowledge of the principles and practices of insurance claims adjusting.
• Knowledge of risk management principles, concepts and practices.
• Knowledge of claims investigations and settlement techniques.
• Knowledge of interviewing and investigating methods and techniques.
• Ability to investigate, evaluate, adjust and settle liability, property, personal injury, and automobile claims.
• Ability to read and evaluate medical reports relating to claims for injury.
• Ability to exercise sound judgment in analyzing and evaluating a wide variety of claim data to identify issues and make recommendations for the adjustment of claims.

LICENSE REQUIREMENT: 
Possession of a valid driver's license (Type 3/automobile), prior to appointment.

If you qualify for the position, your name will be eligible for consideration for current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.