What are the responsibilities and job description for the Program Coordinator - Denver International Airport position at City and County of Denver?
About Our Job
Denver International Airport (DEN) is hiring a Program Coordinator to join our team! With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive, and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting hourly pay for this role is between $27 - $33 per hour. We also offer generous benefits for full-time employees which include but are not limited to:
The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Saturday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
What You'll Do
Reporting to the Volunteer Program Manager within Customer Service, the Program Coordinator is a key member of the Customer Service Team. This position will support the Manager in the oversight of DENs Ambassador Volunteer Program, Teen Navigator Program and Canine Airport Therapy Squad (CATS). The Ambassador Volunteer Program has nearly 300 volunteers, fulfilling over 40,000 hours annually, while providing wayfinding and airport related guidance to customers at DEN. The Teen Navigator Program is coming into its 4th year, and it supports 15-18 year old high school students with the opportunity to gain volunteer experience while learning about the aviation industry. The CATS therapy animal program currently has 136 teams that visit the airport with their dogs and one feline, providing stress relief to customers at DEN.
The Program Coordinator will be responsible for daily volunteer operations, to include tracking, documenting and reporting of volunteer hours. Additionally, the Program Coordinator will be responsible to develop, oversee, and administer the recruitment and training of new volunteers in the Ambassador and CATS Program, while also providing enhanced training opportunities to existing volunteers through briefings, additional training, tours, and monthly meetings.
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work, Snow Duties, and Emergency Incidents
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Application Deadline
This position is expected to stay open until 10/27. Please submit your application as soon as possible and no later than 11:59pm on 10/26 to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
About Everything Else
Job Profile
CA1715 Program Coordinator
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$26.21 - $39.32
Target Pay
$27/hr to $33/hr; Based on education and experience
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Denver International Airport (DEN) is hiring a Program Coordinator to join our team! With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive, and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting hourly pay for this role is between $27 - $33 per hour. We also offer generous benefits for full-time employees which include but are not limited to:
- Medical Plans, Dental, Vision Insurance – eligible within 1 month of your start date
- Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
- PTO (over 3 weeks in your first year) and 12 paid holidays
- STD, LTD, HSA, FSA, Life Insurance
- CARE Bank, Family Leave Benefits
- Employee Assistance Program, Employee Volunteer Program
- EcoPass (unlimited free RTD bus/train rides)
- Learning and Development Opportunities; Courses and Career Development Resources
- And so much more!!!
The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Saturday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
What You'll Do
Reporting to the Volunteer Program Manager within Customer Service, the Program Coordinator is a key member of the Customer Service Team. This position will support the Manager in the oversight of DENs Ambassador Volunteer Program, Teen Navigator Program and Canine Airport Therapy Squad (CATS). The Ambassador Volunteer Program has nearly 300 volunteers, fulfilling over 40,000 hours annually, while providing wayfinding and airport related guidance to customers at DEN. The Teen Navigator Program is coming into its 4th year, and it supports 15-18 year old high school students with the opportunity to gain volunteer experience while learning about the aviation industry. The CATS therapy animal program currently has 136 teams that visit the airport with their dogs and one feline, providing stress relief to customers at DEN.
The Program Coordinator will be responsible for daily volunteer operations, to include tracking, documenting and reporting of volunteer hours. Additionally, the Program Coordinator will be responsible to develop, oversee, and administer the recruitment and training of new volunteers in the Ambassador and CATS Program, while also providing enhanced training opportunities to existing volunteers through briefings, additional training, tours, and monthly meetings.
- Supports the Ambassador and CATS programs, by writing, reviewing and updating program policy and procedures, guiding documents, operational guidelines, briefing and customer support documents
- Explains policies, processes, applicable laws, rules, regulations, and guidelines specific to a program to volunteers
- Ensures all volunteer activities are managed in the online database called Volgistics and utilizes the system to run reports on program performance.
- Resolves problems, functions as an information clearinghouse for program questions, and provides information and advice to current and potential program participants on program issues and requirements
- Coordinates with internal and external stakeholders to ensure the volunteers are supporting the overall DEN operation. Follows up on any action items as needed
- Ability to resolve problems encountered during daily operations and determine appropriate solutions
- Reviews program operations for compliance, identifies program strengths and weaknesses, recommends solutions, and instructs individuals and groups on proper methods and procedures for compliance with program regulations
- Assists with the recruitment process which includes hosting open houses, conducting interviews, facilitating background checks and conducting training orientation whether in person or digitally
- Develops continuing education training for the volunteers and is able to present and share the training across the volunteer program
- Collects feedback from the volunteers through multiple sources to collect information on the quality of the program and volunteer satisfaction
- Contributes to the development of the performance enhancement plan, documents performance of volunteers and provides performance feedback
- Participates at DEN and off- site events to promote programs within the community and support local events
- Assists in the development of the program budget, and other duties as assigned which can include supporting the Customer Service Department or other DEN operations
- This position requires in-person reporting to Denver International Airport. Employee parking is provided.
- The role consists of five 8-hour shifts per week, totaling a 40-hour work week. Specific schedules will be determined at a later time but will include one weekend day.
- Denver International Airport operates 24/7/365. In the event of staffing challenges, severe weather, or emergency situations, all DEN employees may be required to work extended overtime hours and/or alternative shifts, including nights, weekends, and holidays.
- Work schedules are subject to change based on the needs of the organization.
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Experience working with a large and diverse workforce.
- Experience working with volunteer programs.
- Ability to work under pressure and meet deadlines.
- Strong written and verbal communication skills, with the ability to explain processes, procedures, and information to volunteer staff.
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience: Five (5) years of technical or administrative experience performing standard research and evaluation, case management, and/or implementing work processes
- Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year experience
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work, Snow Duties, and Emergency Incidents
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Application Deadline
This position is expected to stay open until 10/27. Please submit your application as soon as possible and no later than 11:59pm on 10/26 to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
About Everything Else
Job Profile
CA1715 Program Coordinator
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$26.21 - $39.32
Target Pay
$27/hr to $33/hr; Based on education and experience
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Salary : $26 - $39
