What are the responsibilities and job description for the Non-Emergency Call Taker - Denver 9-1-1 position at City and County of Denver?
About Our Job
This application is for the June 23, 2026, Non-Emergency Call Taker Academy.
As a Non-Emergency Call Taker, you'll serve as the first point of contact for community members calling with non-emergency needs. Working in partnership with Denver 311, you’ll help people navigate city services and route them to the right resources with empathy and professionalism.
The rate of pay for this position is $23.00 an hour.
This is a full-time position with excellent benefits including:
Job Profile
CJ3272 Emergency Service Worker
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$20.06 - $30.10
Target Pay
$23.00 per hour
Agency
Emergency Communications
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
This application is for the June 23, 2026, Non-Emergency Call Taker Academy.
As a Non-Emergency Call Taker, you'll serve as the first point of contact for community members calling with non-emergency needs. Working in partnership with Denver 311, you’ll help people navigate city services and route them to the right resources with empathy and professionalism.
The rate of pay for this position is $23.00 an hour.
This is a full-time position with excellent benefits including:
- Denver Employees Retirement Plan (DERP)
- Medical, dental, and vision insurance
- Generous paid time off and holidays
- Remote work flexibility after training
- Pathways to grow your career within the city and county of Denver
- Being part of a team that is committed to public service, safety, and making a difference
- Handling a high volume of incoming calls with care, speed, and accuracy
- Gathering essential information and determining the best course of action
- Quickly identifying emergency or crisis situations and routing their call appropriately
- Using city systems and tools to research information and resolve inquiries
- Accurately documenting calls and outcomes in a tracking system
- Performing other duties as assigned
- In-person training begins October 21, 2025
- Once training is completed, you will enjoy a fully remote schedule
- Monday–Friday: 7:00 AM – 7:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Flexibility is a must — shifts include days, evenings, weekends, and holidays
- Thrive in fast-paced, high-pressure environments
- Have strong communication and critical thinking skills
- Have the ability to remain calm and professional — even when others are not
- Be tech-savvy, with the ability to type while talking and use multiple systems at once
- Have a passion and interest in helping others and solving problems
- Want to build a long-term career with the City and County of Denver
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: None
- Education/Experience Equivalency: None
- License/Certifications: By position, requires a valid driver's license at the time of application
- Licenses and certifications must be kept current as a condition of employment
Job Profile
CJ3272 Emergency Service Worker
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$20.06 - $30.10
Target Pay
$23.00 per hour
Agency
Emergency Communications
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Salary : $20 - $30