Director of Communications

The Director of Communication position involves training, supervising, scheduling, receiving/processing emergency and non-emergency requests for transportation, determining nature/urgency of calls, initiating appropriate personnel response or other emergency personnel action and maintaining close contact with field personnel to monitor response and needed support requirements. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of medical situations.

The Director of Communication will report directly to the VP of Operations.

Duties and Responsibilities

• Receive, process, and disseminate calls for from hospitals, care providers, nursing facilities service in an efficient manner to attain an appropriate and timely response.
• Conduct interviews and train new dispatchers.
• Evaluate current dispatchers on monthly and yearly basis.
• Establish and monitor the monthly schedule of dispatch center.
• Schedule ambulance transports using a computer aided dispatch system.
• Prioritize calls according to urgency and importance
• Monitor radio communications for updates to vehicle status and use proper radio etiquette.
• Utilization of dispatch software, maps and tracking systems to dispatch appropriate vehicles and provide directions.
• Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment.
• Analyze and interpret difficult and complex patient care and personnel situations.
• Anticipate and identify problems and take initiative to prevent or correct them
• Create and maintain a positive and cooperative working environment in stressful situations
• Establish and maintain effective working relationships with all levels of personnel within the medical community, the Company, outside agencies, patients, and members of the community
• Handle a significant number of stressful situations, and be able to function calmly, coolly and collectedly under all types of stressful situations.

Requirements

• Bachelor Degree in Communications
• Medical knowledge /experience
• At Least five years of EMS Dispatching Experience
• At Least three years of being in a supervisory position
• Proficient in correspondence, reports and assist in the processing of documents as required
• Demonstrated proficiency with computer and related software, i.e. Word and Excel
• Excellent written and verbal communication skills
• Ability to answer telephone calls, resolve issues, provide information, and multitask
• Ability to handle confidential and sensitive information in a discreet manner
• Available to work overtime and/or varying duty hours as deemed necessary; including weekends, holidays with an excellent attendance record
• Ability to sit for long periods of time
• Experience in an ambulance/dispatching call center preferred
• Minimum typing speed 40 wpm
• Proficient in English
• Critical thinking skills and decisive judgement within a group setting are imperative.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• EMS Dispatching: 5 years (Preferred)

Work Location: In person