What are the responsibilities and job description for the Transaction Processing Analyst position at Citizens?
Description
The Transaction Processing Analyst is responsible for identifying, evaluating, and implementing process improvements across transaction processing operations. This role partners closely with business lines, technology teams, and operations leaders to drive efficiency, reduce risk, and enhance customer experience.
The ideal candidate brings strong operational knowledge of transaction processing (ACH, checks, payments, etc.) and a proven ability to analyze workflows, automate processes, and deliver measurable improvements.
Primary Responsibilities Include
Lead end-to-end continuous improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, root cause analysis)
Conduct process mapping, workflow analysis, and time studies to improve productivity and reduce cycle times
Partner with teams to design and implement scalable, sustainable solutions
Required
Qualifications, Education, Certifications and/or Other Professional Credentials
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
The Transaction Processing Analyst is responsible for identifying, evaluating, and implementing process improvements across transaction processing operations. This role partners closely with business lines, technology teams, and operations leaders to drive efficiency, reduce risk, and enhance customer experience.
The ideal candidate brings strong operational knowledge of transaction processing (ACH, checks, payments, etc.) and a proven ability to analyze workflows, automate processes, and deliver measurable improvements.
Primary Responsibilities Include
- Process Improvement & Optimization
Lead end-to-end continuous improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, root cause analysis)
Conduct process mapping, workflow analysis, and time studies to improve productivity and reduce cycle times
Partner with teams to design and implement scalable, sustainable solutions
Required
Qualifications, Education, Certifications and/or Other Professional Credentials
- 3–5 years of experience in banking operations, preferably in Transaction Processing
- Strong understanding of payment types (ACH, check processing, returns, exceptions, etc.)
- Proven experience in process improvement or analysis
- Strong analytical and problem-solving skills
- Advanced Excel skills (preferred: VBA, automation experience) and experience using JIRA
- Ability to operate in a fast-paced, SLA-driven environment
- Strong communication and stakeholder management skills
- Experience with continuous improvement frameworks (Lean, Six Sigma, Agile)
- Knowledge of regulatory/compliance requirements in banking operations
- Prior experience supporting production support/testing environments
- Hours per Week: 40 Hours
- Work Schedule: 8:30am-5:00pm Monday-Friday, 4 days in office at our Riverside, RI office and 1 day from home
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth