What are the responsibilities and job description for the Senior Program Manager, Strategic Sourcing and Cloud Vendor Contracts position at Citizens?
Description
Senior Program Manager, Cloud Vendor Relationship Management
Overview
We are seeking a Senior Program Manager with a strong procurement, strategic sourcing, and contract negotiation background to lead enterprise vendor relationship management across critical technology and cloud partners. This role is accountable for governing high value vendor portfolios, leading complex commercial negotiations, optimizing cost structures, and ensuring vendor performance aligns with Enterprise Technology and Security objectives.
This role is less focused on delivery execution and more focused on commercial governance, sourcing partnership, financial optimization, and enterprise level vendor accountability. The successful candidate will bring deep experience managing large scale vendor contracts, influencing vendor behavior, and driving favorable economic and risk outcomes for the firm.
Vendor programs typically span multiple contracts, renewal cycles, pricing models, and governance workstreams, requiring close partnership with Sourcing, Finance, Risk, and senior technology leaders.
Key Responsibilities
Strategic Vendor and Contract Ownership
The salary range for this position is $160,000 to $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory paid sick or paid time away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Senior Program Manager, Cloud Vendor Relationship Management
Overview
We are seeking a Senior Program Manager with a strong procurement, strategic sourcing, and contract negotiation background to lead enterprise vendor relationship management across critical technology and cloud partners. This role is accountable for governing high value vendor portfolios, leading complex commercial negotiations, optimizing cost structures, and ensuring vendor performance aligns with Enterprise Technology and Security objectives.
This role is less focused on delivery execution and more focused on commercial governance, sourcing partnership, financial optimization, and enterprise level vendor accountability. The successful candidate will bring deep experience managing large scale vendor contracts, influencing vendor behavior, and driving favorable economic and risk outcomes for the firm.
Vendor programs typically span multiple contracts, renewal cycles, pricing models, and governance workstreams, requiring close partnership with Sourcing, Finance, Risk, and senior technology leaders.
Key Responsibilities
Strategic Vendor and Contract Ownership
- Serve as the primary enterprise owner for strategic technology and cloud vendors, including AWS, Azure, GCP, and other critical providers
- Own vendor relationships from a commercial and contractual standpoint, acting as the single point of accountability for negotiations, renewals, and performance
- Represent the firm in enterprise level vendor discussions and negotiations
- Lead complex, multi year contract negotiations, renewals, amendments, and pricing discussions in partnership with Strategic Sourcing
- Govern contract structures, pricing models, licensing terms, and commercial obligations across vendor portfolios
- Drive cost optimization through pricing leverage, credits, utilization analysis, and commercial restructuring
- Ensure contracts are aligned with enterprise objectives, risk posture, and financial targets
- Partner closely with Finance and Sourcing to manage cloud and vendor spend across operating and capital budgets
- Evaluate vendor pricing models, consumption patterns, and unit economics to support informed negotiation strategies
- Ensure financial transparency, forecasting accuracy, and accountability for vendor related spend
- Ensure vendors meet contractual obligations, service levels, OKRs, and regulatory requirements
- Lead remediation efforts when vendors fall short of performance or contractual commitments
- Ensure compliance with third party and fourth party risk standards in partnership with Risk Management
- Partner with Strategic Sourcing on statements of work, rate cards, and commercial frameworks
- Collaborate with Risk to manage vendor risk assessments, controls, and ongoing oversight
- Engage senior technology, security, and finance stakeholders to align vendor outcomes with enterprise priorities
- Lead vendor governance forums, business reviews, and renewal planning cycles
- Review contract performance, pricing effectiveness, and savings opportunities
- Manage escalation paths for vendor performance, compliance, or commercial issues
- Maintain accurate documentation and reporting for vendor contracts and performance
- Bachelor’s degree or equivalent experience required
- Significant experience in procurement, strategic sourcing, or commercial vendor management roles
- Demonstrated experience leading high value contract negotiations and renewals
- Experience overseeing vendor portfolios exceeding $50MM annually
- Strong understanding of cloud pricing models, licensing structures, and consumption based economics
- Proven ability to influence vendors and internal stakeholders at senior and executive levels
- Experience working in a regulated industry preferred
- Ability to operate independently, apply sound judgment, and manage complex vendor issues
The salary range for this position is $160,000 to $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory paid sick or paid time away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Salary : $160,000 - $200,000