What are the responsibilities and job description for the Mortgage Initiative Manager - Servicing & Default position at Citizens?
Description
As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!
The Property Secured Business Execution Team is a newly established team focused on driving operational excellence and effective change across the organization. The team’s primary objective is to identify opportunities for efficiency, thoughtfully prioritize initiatives, and ensure changes are implemented in a disciplined and timely manner. By aligning strategic priorities with execution, the Business Execution Team enables sustainable improvements, streamlined processes, and consistent delivery of business outcomes.
Most importantly, at Citizens we’re more than a bank and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Primary Responsibilities Include
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 07/13/2026
As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!
The Property Secured Business Execution Team is a newly established team focused on driving operational excellence and effective change across the organization. The team’s primary objective is to identify opportunities for efficiency, thoughtfully prioritize initiatives, and ensure changes are implemented in a disciplined and timely manner. By aligning strategic priorities with execution, the Business Execution Team enables sustainable improvements, streamlined processes, and consistent delivery of business outcomes.
Most importantly, at Citizens we’re more than a bank and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Primary Responsibilities Include
- Partner across all areas of the Property Secured business, including servicing and default, to drive execution of prioritized initiatives.
- Serve as a core business lead on capital and strategic projects, ensuring Property Secured requirements are clearly defined and delivered.
- Identify, evaluate, and implement process, system, and technology enhancements that improve efficiency, scalability, and risk outcomes.
- Translate business strategy and operational needs into executable plans, coordinating delivery across stakeholders.
- Support disciplined execution by aligning initiatives to business priorities, timelines, and available resources.
- Required Qualifications
- 1 or more years of relevant Collections, Change Management or Third-Party Management exposure and/or experience
- Ability to assess, identify and mitigate risk issues early on in the process, including proper allocation and management of such risks
- Strong organizational, communication and planning skills
- Strong Microsoft Office skills – Word, PowerPoint, Excel, Visio
- Hours per Week: 40
- Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 07/13/2026