What are the responsibilities and job description for the Home Mortgage Pipeline Specialist position at Citizens?
Description
This position will include a well-rounded understanding of the how the mortgage business works and what drives it. This understanding includes, but is not limited to, loan origination, loan delivery, capital markets, pipeline management, and mortgage pricing. The position will build a full knowledge of pricing and product guidelines to efficiently and accurately support the interest rate risk of the pipeline, work with sales and operation partners to ensure our policies and procedures are followed and upheld, and to research and provide data and feedback to appropriate parties as needed.
Primary Responsibilities Include
Hours per Week: 40
Work Schedule: Monday - Friday (8:00 AM - 5:00 PM) / This is the hybrid position - 4 days in the office
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 10/24/2025
This position will include a well-rounded understanding of the how the mortgage business works and what drives it. This understanding includes, but is not limited to, loan origination, loan delivery, capital markets, pipeline management, and mortgage pricing. The position will build a full knowledge of pricing and product guidelines to efficiently and accurately support the interest rate risk of the pipeline, work with sales and operation partners to ensure our policies and procedures are followed and upheld, and to research and provide data and feedback to appropriate parties as needed.
Primary Responsibilities Include
- Distributes rate sheets to all divisions within the organization and vendors.
- Monitor Capital Markets inboxes and respond to emails in a timely and accurate manner with an emphasis on customer service.
- Answer phone calls and voicemails in a timely and accurate manner with an emphasis on customer service.
- Support origination channels throughout loan process on pricing and lock policy questions/concerns.
- Create and manage pipeline reports which include reconciliation as well as research and resolution of any discrepancies.
- Other duties as assigned
- Strong knowledge of Excel, Word, and other MS Office software.
- 2 - 3 years of customer service experience.
- Mortgage industry experience preferred.
- Excellent written and verbal communication skills.
- Excellent organizational and time-management skills.
- Excellent analytical skills, with strong attention to detail.
- Excellent critical thinking and problem solving skills.
- Ability to work well with others in a team environment
- Excellent data entry skills
Hours per Week: 40
Work Schedule: Monday - Friday (8:00 AM - 5:00 PM) / This is the hybrid position - 4 days in the office
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 10/24/2025
