What are the responsibilities and job description for the Development Consultant position at Citizens?
Description
At Citizens, our Enterprise Technology & Security (ET&S) organization is evolving how technology and security teams work, grow, and deliver in an increasingly digital, AI-enabled environment. Driven by our Next Generation Technology (NGT) strategy, the rise of AI and agentic ways of working, the build-out of our Global Capability Center (GCC) in India, and the Reimagine the Bank agenda, ET&S is reshaping how technology and security talent learns, leads, and delivers. We are committed to driving innovation and excellence through our people and are seeking a highly skilled Organizational Development and Talent Management Professional to join our team and lead transformative talent and workforce initiatives in partnership with ET&S leadership.
The Development Consultant will help ET&S build the leadership, talent, and organizational capabilities needed to deliver through a period of significant technology and workforce transformation. This role will support leader readiness, talent & succession planning, and future-focused capability development while helping teams adapt to new ways of working in an AI-enabled, globally connected technology organization. Working closely with ET&S leaders, the role will translate business priorities into practical talent and change strategies that improve execution, strengthen resilience, and accelerate business value.
Key Responsibilities
Organizational Assessments: Conduct comprehensive assessments of organizational structures, culture, key skills and processes to identify areas of opportunity; Design solutions that address the areas of opportunity and align with business strategy.
Change Enablement: Lead and facilitate large-scale change initiatives by developing strategies and frameworks that drive adoption, alignment and commitment to change at all levels of the organization.
Talent Development: Design and implement talent management strategies, including leadership development programs, succession planning, and employee engagement initiatives.
Data Analysis: Analyze data to measure the effectiveness of organizational development programs and make data-driven recommendations for continuous improvement.
Collaboration: Work closely with senior leadership, HR, and other departments to align organizational goals and business strategy with talent management strategies.
Training and Development: Develop and deliver training programs to enhance employee skills and competencies.
Stakeholder Engagement: Build strong relationships with key stakeholders to ensure buy-in and support for organizational development initiatives.
Qualifications And Skills
Education: Master’s degree in Industrial/Organizational Psychology, Organizational Development, Human Resources, or a related field.
Experience: Minimum of 10 years of experience in organizational development, talent management, or a related field, with a strong focus on organizational effectiveness and change enablement practices.
Strong understanding and experience applying change management methodologies and best practices in a transforming business environment.
Excellent communication and consulting skills; strong stakeholder management, including experience partnering with executive and senior leaders.
Certifications: Relevant certifications in change management or talent development are a plus.
Why Join Us
Innovative Environment: Be part of a company that values creativity and innovation.
Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: Work in a diverse and inclusive environment that values collaboration and teamwork.
Competitive Compensation: Attractive salary and benefits package.
Pay Transparency
The salary range for this position is $150,000- $175,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 07/31/2026
At Citizens, our Enterprise Technology & Security (ET&S) organization is evolving how technology and security teams work, grow, and deliver in an increasingly digital, AI-enabled environment. Driven by our Next Generation Technology (NGT) strategy, the rise of AI and agentic ways of working, the build-out of our Global Capability Center (GCC) in India, and the Reimagine the Bank agenda, ET&S is reshaping how technology and security talent learns, leads, and delivers. We are committed to driving innovation and excellence through our people and are seeking a highly skilled Organizational Development and Talent Management Professional to join our team and lead transformative talent and workforce initiatives in partnership with ET&S leadership.
The Development Consultant will help ET&S build the leadership, talent, and organizational capabilities needed to deliver through a period of significant technology and workforce transformation. This role will support leader readiness, talent & succession planning, and future-focused capability development while helping teams adapt to new ways of working in an AI-enabled, globally connected technology organization. Working closely with ET&S leaders, the role will translate business priorities into practical talent and change strategies that improve execution, strengthen resilience, and accelerate business value.
Key Responsibilities
Organizational Assessments: Conduct comprehensive assessments of organizational structures, culture, key skills and processes to identify areas of opportunity; Design solutions that address the areas of opportunity and align with business strategy.
Change Enablement: Lead and facilitate large-scale change initiatives by developing strategies and frameworks that drive adoption, alignment and commitment to change at all levels of the organization.
Talent Development: Design and implement talent management strategies, including leadership development programs, succession planning, and employee engagement initiatives.
Data Analysis: Analyze data to measure the effectiveness of organizational development programs and make data-driven recommendations for continuous improvement.
Collaboration: Work closely with senior leadership, HR, and other departments to align organizational goals and business strategy with talent management strategies.
Training and Development: Develop and deliver training programs to enhance employee skills and competencies.
Stakeholder Engagement: Build strong relationships with key stakeholders to ensure buy-in and support for organizational development initiatives.
Qualifications And Skills
Education: Master’s degree in Industrial/Organizational Psychology, Organizational Development, Human Resources, or a related field.
Experience: Minimum of 10 years of experience in organizational development, talent management, or a related field, with a strong focus on organizational effectiveness and change enablement practices.
Strong understanding and experience applying change management methodologies and best practices in a transforming business environment.
Excellent communication and consulting skills; strong stakeholder management, including experience partnering with executive and senior leaders.
- Proven ability to lead and influence cross-functional teams.
- Strong analytical and problem-solving skills.
- Experience with data analysis and reporting.
Certifications: Relevant certifications in change management or talent development are a plus.
Why Join Us
Innovative Environment: Be part of a company that values creativity and innovation.
Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: Work in a diverse and inclusive environment that values collaboration and teamwork.
Competitive Compensation: Attractive salary and benefits package.
Pay Transparency
The salary range for this position is $150,000- $175,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 07/31/2026
Salary : $150,000 - $175,000