What are the responsibilities and job description for the CSI Investment Assistant II - Wayne, PA position at Citizens?
Description
The Investment Assistant II works closely with the assigned Financial Advisor(s) to maximize revenue production by serving as the primary liaison between operations and internal departments, promptly responding to all client service requests, client appointment scheduling and preparation, and audit preparation while adhering to all FINRA, CCOIS, CFG and state securities regulations on a daily basis. You are responsible for the new account opening process, while maintaining the highest level of accuracy. You will occasionally be responsible for selected marketing activities including contacting the assigned Financial Advisor’s book of business to solidify relationships, coordinating all prospecting and follow-up efforts (telemarketing), serving as the client liaison for affiliated companies, assisting in coordinating client seminars, following up on referrals received from business partners, and providing sales activity reporting.
Travel within assigned geographic location may be required.
Primary responsibilities include
- Serve as liaison between clients, financial advisor(s), and internal departments
- Complete new client onboarding and service requests for existing clients
- Schedule/confirm client appointments
- Submit cases into workflow and follow through to funding
- Manage CRM and pipeline entry
- Sustain expertise on operational processes and systems
Qualifications, Education, Certifications and/or Other Professional Credentials
- High School Diploma or GED with a minimum of 3 years of relevant financial services industry ideally with wealth management experience
- Minimum of 2 of the following Life, Accident, & Health (LAH); 6; 7; 63; 65; and/or SIE licenses.
- Ability to remaining 2 required licensures within a specified timeframe.
- Strong verbal and written communication skills.
- Demonstrated ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Proven track record of collaboration and relationship-building across teams and business partners.
- High level of personal integrity, initiative, adaptability, and openness to change.
Preferred Qualifications
- Completed Associates and/or Bachelor’s degree in a business-related field.
- Understanding of wealth management services.
- Proficiency in Microsoft Office; experience with Salesforce
- Demonstrated successful stable work history.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: M-F
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.