What are the responsibilities and job description for the Business Banking Commercial Operations Loan Specialist III position at Citizens?
Description
At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country.
As the Commercial Operations Loan Specialist III, you will be responsible for the processing of commercial credit in support of underwriting during their origination and/or the ongoing portfolio management activities. Communicates with both internal and external customers identifying required information and provides status updates to interested parties. Maintains/updates appropriate systems, determines and orders necessary due diligence, assists with the transfer of credits, supports the establishment and maintenance of virtual credit files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by Business Banking Operations, provides general operational support for the Business Banking Operations department; enforces risk controls; maintains data governance and comply with appropriate policies, procedures, laws, and regulations.
Most importantly, you will feel valued for who you are and supported to achieve what is important to you, personally and professionally!
Primary Responsibilities
Process commercial credit in support of underwriting during their origination and/or the ongoing portfolio management activities, including determining and ordering necessary due diligence.
An Associate or Bachelor's degree is preferred or 5-7 years of relevant business experience. A minimum of 5 years in Banking and/or Financial Services.
Highly motivated and is team-oriented. Analytical ability to expedite moderately complex problem resolution.
Highly-effective written and oral communication skills. Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all levels of management.
Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements. Ability to effectively manage a pipeline of credits, independently prioritizing activities.
Position assists with the management of the Team’s workflow, helps to prioritize the work of others and serves as a senior resource to, mentors, and supervises others.
Prior work experience in a business/commercial lending environment is required with knowledge of customary products, practices, and policies. Knowledge of SBA processing and real estate secured lending is preferred. Advanced knowledge of typical commercial loan documentation, financial statements and due diligence is required.
Must be experienced with MS Word, Excel, Outlook. Experience with AFS, RELAY, Salesforce, Alfresco, and CRM Dashboard are all pluses. Equivalent work experience may be considered as an alternative to formal degree program completion.
Hours & Work Schedule
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country.
As the Commercial Operations Loan Specialist III, you will be responsible for the processing of commercial credit in support of underwriting during their origination and/or the ongoing portfolio management activities. Communicates with both internal and external customers identifying required information and provides status updates to interested parties. Maintains/updates appropriate systems, determines and orders necessary due diligence, assists with the transfer of credits, supports the establishment and maintenance of virtual credit files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by Business Banking Operations, provides general operational support for the Business Banking Operations department; enforces risk controls; maintains data governance and comply with appropriate policies, procedures, laws, and regulations.
Most importantly, you will feel valued for who you are and supported to achieve what is important to you, personally and professionally!
Primary Responsibilities
Process commercial credit in support of underwriting during their origination and/or the ongoing portfolio management activities, including determining and ordering necessary due diligence.
- Communicate with both internal and external customers identifying required information and provides status updates to interested parties.
- Maintain and update appropriate Bank systems.
- Assist with the transfer of credits between credit streams and/or business lines.
- Support the establishment and maintenance of virtual credit files and the overall preparation of a file for underwriting.
- Provide general operational support for the Business Banking Operations department; enforces risk controls; maintains data governance and comply with appropriate policies, procedures, laws, and regulations.
An Associate or Bachelor's degree is preferred or 5-7 years of relevant business experience. A minimum of 5 years in Banking and/or Financial Services.
Highly motivated and is team-oriented. Analytical ability to expedite moderately complex problem resolution.
Highly-effective written and oral communication skills. Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all levels of management.
Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements. Ability to effectively manage a pipeline of credits, independently prioritizing activities.
Position assists with the management of the Team’s workflow, helps to prioritize the work of others and serves as a senior resource to, mentors, and supervises others.
Prior work experience in a business/commercial lending environment is required with knowledge of customary products, practices, and policies. Knowledge of SBA processing and real estate secured lending is preferred. Advanced knowledge of typical commercial loan documentation, financial statements and due diligence is required.
Must be experienced with MS Word, Excel, Outlook. Experience with AFS, RELAY, Salesforce, Alfresco, and CRM Dashboard are all pluses. Equivalent work experience may be considered as an alternative to formal degree program completion.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: 8:00a - 5:00p EST
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth