What are the responsibilities and job description for the Staff Support Specialist - Temporary position at Citizens & Northern Bank?
Who are we?
For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.
From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.
At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.
Who are you?
You’re organized, reliable, and ready to support a fast-paced team during their busiest time of year. At C&N, we’re seeking a temporary Staff Support Specialist to assist our Wealth Management Tax Group throughout the 2026 tax season. In this temporary role, you’ll help manage the flow of tax documents, support tracking and data entry needs, coordinate communications, and ensure materials reach the right person at the right time.
If you enjoy administrative work, have strong attention to detail, and are comfortable using Excel to keep information organized, this could be a great opportunity to gain meaningful experience in a professional tax and wealth management environment. This position runs from February 2, 2026 through April 16, 2026.
You will be responsible for:
Document & Workflow Support: Organize, track, and route incoming and outgoing tax documents; scan, file, and maintain accurate digital and physical records.
Excel & Data Entry: Update spreadsheets, enter data, and support basic tracking tasks to help the team manage tax-season workflow. Familiarity with Excel is required.
Administrative Assistance: Prepare tax packets and correspondence, coordinate follow-up tasks, and support day-to-day operations for the Tax Group.
Team Communication: Assist teammates by providing timely updates, routing materials, and supporting smooth, efficient processes.
Customer Service: Uphold C&N’s Customer Service Standards in every interaction with internal team members and external partners.
Requirements:
Education & Experience – You will need a High School Diploma or GED AND previous experience in administrative support, document processing, or a related role preferred OR an equivalent combination of education and experience.
Familiarity with tax documents is helpful but not necessary—training will be provided.
This is a temporary position with an anticipated duration of February 2, 2026, through April 16, 2026.
Skills – You should possess well-developed abilities and a proven track record in the following areas:
Attention to detail and organizational skills
Accurate data entry and comfort working with Excel
Multitasking in a fast-paced environment
Clear communication and teamwork
Handling confidential information with professionalism
Proficiency with Microsoft Office products
Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:
- Resourcefulness: Efficiently utilizes resources, manages multiple tasks to achieve goals, and leverages organizational knowledge for effective results.
- Plans & Aligns: Sets goals aligned with organizational priorities, creates actionable plans with milestones, and prepares effective contingencies.
- Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes.
- Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
- Nimble Learning: Adapts quickly, explores solutions, embraces new challenges, and learns from mistakes.
Why C&N?
At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.
- Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
- Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
- Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
- Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.
We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.