What are the responsibilities and job description for the Customer Service Representative (Teller) position at Citizens National Bank?
Job Description
Customer Service Representative I
Classification: Non-Exempt
Reports to: Customer Service Representative Supervisor
Summary/Objective
The Customer Service Representative I (CSR) is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR I establishes relationships with customers and provides services that help customers achieve their financial dreams.
Essential Functions
- Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
- Adheres to the banks Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank.
- Safeguards the banks assets by efficiently operating a cash drawer while following the banks policies and procedures and adhering to the Bank Operations Manual.
- Assists with any other duties assigned which may include maintaining the vault or ATM, and preparing daily reports.
- Continued education of regulations, policies, procedures and product knowledge.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Frequent repetitive movements of the hands and fingers are required. This position requires manual dexterity including the ability to lift files, open filing cabinets, and lift coins or currency up to 40 pounds. This position requires maneuvering around the branch, bending, and stooping as necessary. Specific vision abilities required include close vision and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours vary according to the branch location. May include Saturdays.
Travel
Minimal travel is expected for this position with the exception of float CSRs.
Required Education and Experience
- High School graduate or GED.
- Working knowledge of computer software.
- High energy with strong interpersonal, oral and written communication skills.
- Works well in a team environment.
Preferred Education and Experience
- Customer service, cash handling or sales experience.
AAP/EEO Statement
Citizens National Bank is an equal employment opportunity employer and complies with all applicable laws and regulations regarding affirmative action and equal opportunity and does not illegally discriminate against anyone protected by law because of that persons race, creed, color, age, sex, sexual orientation, gender identity, national origin, religion, status as an individual with a disability, or protected veteran status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.