Supervisor

Citizens Memorial Hospital (CMH)  is hiring a Patient Accounts Supervisor to join our Patient Accounts Department in Bolivar, Missouri — someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve. 

Position Details 

• Status: Full Time  

• Work Shift: Days  

• Hours: Monday – Friday, 8:30a.m - 4:30p.m 

What Your Day Looks Like: Our team helps patients understand how their insurance works, their patient portion and the options available to help relieve the financial stress of the payment of that responsibility.  

As a Supervisor you will be:  

• Overseeing the daily operations and performance of the Financial Counseling team to ensure patients receive accurate financial guidance and assistance throughout the revenue cycle. 

• Supervising staff, monitoring productivity and quality standards 

• Providing training and coaching and ensuring compliance with organizational policies and payer requirements 

• Working collaboratively with Patient Access, Case Management, Revenue Cycle, and clinical departments to support insurance verification, authorization processes, financial assistance programs, payment arrangements, and patient education regarding financial responsibilities 

Qualifications: 

Education: Bachelor Degree preferred  

Experience: 3 years experience in Patient Accounts  

Skills: Time management, Communication, Calculation skills 

Licensure/Certification: N/A 

Physical: Ability to stand for 50% of the day and work on a computer for the remaining 50% 

Benefits That Support You 

• Competitive wages, annual merit increases, employee wellness program 

• For a comprehensive list of benefits, please click here: CMH benefits. 

Why CMH? 

CMH includes 34 primary and specialty clinics, six long‑term care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walk‑in clinics, addiction recovery, therapies, and more — all grounded in exceptional, community‑focused healthcare. 

• CMH is a three-time recipient of the Missouri Quality Award. 

• 2025 Chest Pain-MI Platinum Award 

• Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri. 

• Click here to see the full list of awards for CMH! 

Follow us on Facebook to discover more about life at CMH— the people, the culture, and the work that matters. https://www.facebook.com/CMHRecruiting 

Recruiter Contact 

Kaylie Sappington  

Phone: 417-328-6624 

Email: kaylie.sappington@citizensmemorial.com