What are the responsibilities and job description for the Care Coordinator position at Citizens Memorial?
Citizens Memorial Hospital (CMH) is hiring a Care Coordinator to join our Care Coordination Department at our Dallas County Family Medical Center in Buffalo, Missouri — someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve.
Position Details
Status: Full Time
Work Shift: Days
Hours: Mon-Fri, 8:00a.m- 4:30p.m
What Your Day Looks Like: Care Coordination provides support to patients by helping with navigating the healthcare system and facilitates care both inside and outside the patient's primary care clinic to improve patient outcomes.
As a Clerk, you will be:
Coordinating, obtaining, and documenting prior authorizations for diagnostic imaging services ordered by primary care providers.
Ensuring timely approvals of imaging studies, reducing delays in patient care, and supporting clinic operations by serving as the primary liaison between providers, insurance payers, imaging facilities, and patients.
Authorization Management
Reviewing imaging orders (MRI, CT, Ultrasound, Xray, PET, etc.) for completeness and medical necessity requirements.
Submitting prior authorization requests to insurance payers via portals, fax, or phone.
Tracking authorization statuses and following up proactively to prevent delays.
Documenting all authorization activities in the EMR and/or practice management system.
Verifying coverage, benefits, and payer-specific requirements for imaging services.
Provider & Clinic Support
Communicating authorization outcomes, additional documentation needs, or payer requests to ordering providers.
Assisting providers with clinical documentation requirements to support medical necessity.
Notifying clinic staff of authorization approvals, denials, or pending items.
Compliance & Documentation
Ensuring all authorization activities meet regulatory, payer, and organizational standards.
Maintaining accurate logs, tracking spreadsheets, and audit-ready documentation.
Protecting patient privacy and complying with HIPAA regulations.
Qualifications:
Education: High School diploma or equivalent
Experience: Preferred 3 years clinical or other healthcare experience
Skills: Customer service, medical terminology
Licensure/Certification: N/A
Physical Requirements: Ability to work at a computer 90% of the day and stand for the remaining 10%
Benefits That Support You
Competitive wages, annual merit increases, employee wellness program
For a comprehensive list of benefits, please click here: CMH benefits.
Why CMH?
CMH includes 34 primary and specialty clinics, six longterm care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walkin clinics, addiction recovery, therapies, and more — all grounded in exceptional, communityfocused healthcare.
CMH is a three-time recipient of the Missouri Quality Award.
2025 Chest Pain-MI Platinum Award
Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri.
Click here to see the full list of awards for CMH!
Follow us on Facebook to discover more about life at CMH— the people, the culture, and the work that matters. https://www.facebook.com/CMHRecruiting
Recruiter Contact
Kaylie Sappington
Phone: 417-328-6624
Email: kaylie.sappington@citizensmemorial.com
Location: Citizens Memorial · RHC Care Coord
Schedule: Full Time, Days, M-F 08:00am-4:30pm
Salary : $45,322 - $61,594