What are the responsibilities and job description for the Deposit Operations Specialist I position at Citizens Independent Bank?
Company Description Citizens Independent Bank (CIB), founded in 1950, is a community-focused bank dedicated to building strong, long-term relationships with customers. The bank plays an active role in supporting local businesses and individuals in achieving their financial goals and dreams. CIB emphasizes local involvement and decision-making, operating with tradition, experience, and compassion. Its core values include maintaining customer trust through honesty and integrity, demonstrating social responsibility, providing an exceptional customer experience, and achieving results through teamwork and collaboration. Team members are encouraged to share a common purpose and vision while contributing to the communities they serve.
Role Description The Deposit Operations Specialist I is a full-time, on-site role based in Robbinsdale, MN. This role is responsible for supporting day-to-day deposit operations, including processing account maintenance requests, handling ACH and wire transactions, reconciling deposit accounts, and resolving exceptions and discrepancies. The specialist assists branch staff and customers with questions related to deposit products, account activity, and bank policies while ensuring adherence to regulatory and internal compliance standards. Daily tasks include reviewing reports for accuracy, monitoring fraud alerts, updating account documentation, and coordinating with other departments to ensure efficient operations. The role also involves contributing to process improvements, maintaining detailed records, and delivering timely, accurate service to internal and external stakeholders.
Qualifications
- Strong analytical skills to review transactions, reconcile accounts, and identify operational issues.
- Effective communication skills to interact with customers, branch staff, and internal teams in a clear, professional manner.
- Basic sales awareness to recognize opportunities to refer appropriate bank products and services that meet customer needs.
- Operations management skills to support daily deposit operations, follow procedures, and ensure compliance with bank policies and regulations.
- Project management skills to assist with small process-improvement initiatives, track tasks, and meet deadlines.
- Attention to detail and strong organizational skills for handling multiple tasks and maintaining accurate records.
- Working knowledge of banking regulations related to deposits (such as Reg CC, Reg D, BSA/AML) is preferred.
- Proficiency with banking software systems and MS Office (Word, Excel, Outlook).
- Prior experience in banking, deposit operations, or financial services is beneficial.
- High school diploma or equivalent required; post-secondary education in business, finance, or a related field is a plus.