Deposit Operations Manager

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us. 

The Deposit Operations Manager provides leadership and comprehensive oversight of all deposit and payment-related functions, including ACH, wires, Treasury Management, fraud monitoring, online banking, and business continuity planning. Responsibilities include developing process improvement and operational efficiencies, fostering critical thinking, and leading team development, while ensuring compliance and mitigating risk. The position requires deep expertise in operational efficiency, treasury management solutions, and regulatory compliance. We are seeking an experienced and tactical operations leader who excels in detail while driving team performance.

PRIMARY RESPONSIBILITIES:

• Manage and direct a team responsible for ensuring end-to-end operational efficiency, accuracy, and integrity of all payment systems, including ACH, wire transfers, checks, debit cards, bill pay, and emerging payment rails.
• Lead and develop a high-performing team by providing regular coaching and training, promoting collaboration, and fostering a positive, inclusive work environment.
• Ensure procedures are well-documented and staff are trained to follow them effectively.
• Establish and maintain clear, quantifiable metrics to monitor and evaluate team productivity and overall operational performance.
• Continuously evaluate operational workflows to enhance efficiency and service delivery while driving innovation and process improvements to reduce manual tasks and improve scalability.
• Proactively monitor internal controls across all payment rails to ensure they effectively mitigate risk and maintain operational integrity.
• Develop and implement robust fraud prevention and detection strategies within deposit operations.
• Partner with Retail and Business Banking teams to deliver an exceptional customer experience and serve as a trusted advisor when questions or issues arise.
• Collaborate with the IT Director while taking ownership of the online banking platform and related services, ensuring systems remain current and driving enhancements to support growth and improve customer experience.
• Oversee CDD/EDD and Treasury Management risk reviews to ensure accuracy and timeliness.
• Monitor quality control functions to maintain adequate risk controls such as exception processing, reconciliation, and audit reviews. 
• Responsible for departmental compliance with all regulatory requirements including, but not limited to, NACHA Rules & Guidelines, Check 21, OFAC, FinCEN, AML/CFT, and Regulations D, DD, E, and CC.

QUALIFICATIONS:

• Bachelor’s degree in business or management field preferred.
• Minimum of 5-7 years of experience in deposit operations or payment systems within a financial institution.
• At least 2-3 years of leadership experience supervising teams in an operational environment.
• Deep understanding of ACH, wire transfers, check processing, debit card systems, bill pay, and emerging payment rails.
• Broad understanding of banking operations, including regulations and procedures.
• Familiarity with online banking platforms and Treasury Management solutions.

PREFERRED QUALIFICATIONS:

• Jack Henry systems experience.
• Accredited ACH Professional (AAP) certification or NCP (National Check Professional) certification.

SKILLS & COMPETENCIES:

• Strong analytical and critical thinking skills.
• Models excellent communication and interpersonal skills through clear verbal and written communication, professional phone etiquette, and relationship building skills.
• Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced, evolving environment.
• Demonstrates effective delegation while ensuring accuracy and meeting deadlines.
• Defines problems, analyze data to establish facts, and draws valid conclusions based on reporting.
• Possesses a solutions-oriented mindset, applying practical common sense to problem-solving.
• Directs, manages and leads a staff including hiring, scheduling, training, preparing performance evaluations and making salary recommendations.
• Capacity to see the department’s role within the broader organizational structure and objectives.

SALARY & BENEFITS:

• Salary Range: $85,000 - $105,000 - $125,000 DOQ
• Incentive Compensation Plan
• Full benefits: Medical, dental, vision, PFML, STD, LTD, Employer Paid Life Insurance, 401(k) with generous match, paid holidays, generous PTO, Employee Assistance Plan and more.
• Work-life balance
• A collaborative, community-focused culture with over 75 years of local banking history.

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary : $85,000 - $105,000