Loan Administrative Assistant

Summary

The Loan Administrative Assistant supports assigned loan officers in all activities related to the preparation, disbursement and closing of new loan requests, and assists in the management of the lender’s portfolio by fielding customer calls, assisting in scheduling, preparing reports and documentation, etc. Loan Administrative Assistants may also support the operations of the branch as needed by assisting in opening/closing procedures, and assisting in opening new accounts, particularly for loan customers. Represents the bank in attending civic and community functions. Supports bank event activities including working events on evenings and weekends. Available to work Monday through Saturday.

ESSENTIAL DUTIES:

· Regular and predictable attendance and punctuality.

· Provide proactive support to lenders and branch staff.

· Assist loan officers in preparing preliminary loan packages for processing by obtaining documentation and other information from customers.

· Prepares early disclosures when necessary.

· Assists in coordinating closings by requesting necessary documents such as title work, insurance on collateral, auto appraisals, scheduling with all applicable parties, etc.

· Assists loan officers in communication and administrative tasks such as faxing, emailing, fielding phone calls, etc.

· Troubleshoot and resolve customer loan issues.

· Assists loan officer in reviewing closed loan files for completeness and accuracy before submitting to the Loan Documentation Center for upline loading/scanning.

· Performs post-closing loan coordination such as paying invoices, filing security documents, etc.

· May assist loan officers in the management and collection of past due loans.

· Opens new accounts for new and existing loan customers.

· May support the operations of the branch as needed by assisting in opening/closing procedures, and in opening new accounts for deposit customers if necessary.

· Ensure compliance with regulations, policies and procedures.

· Demonstrate a willingness to adapt to change and deadlines.

· Exhibit a professional, business-like appearance and demeanor.

· Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Excellent communication skills – phone, personal contact and written

· Ability to problem solve and make decisions by independently researching and assessing options and resources

· Able to deal with customers, real estate agents, and attorneys in an effective, efficient, and professional manner

· Possess the ability to work as part of a team as well as independently

· Possess good judgment, ability to accept responsibility and handle confidential information

· Ability to work under pressure, in high demand, deadline sensitive atmosphere.

· Ability to be flexible and able to work in a focused multi-task environment.

· Accuracy and Quality- Ability to achieve a high standard with work processes and outcomes, able to complete task with a concern for all details involved; monitors and checks for precision, clarity and completeness; produces quality results.

· Prioritization/Time Management-Ability to assess multiple tasks or issues which are competing for a limited amount of time or resources and effectively determine order in which each will be addressed; ability to set priorities, goals, and timetables to achieve maximum productivity; ability to track both completed and incomplete activities.

· Verbal Communication-Ability to express ideas effectively and speak clearly as an individual or group situations, adjusting style and methods to meet specific need of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.

· Written Communication- Ability to use correct English grammar, punctuation, and spelling; communicates information (facts, ideas, or messages) in a succinct and organized manner; produces written information which may include technical material that is appropriate for intended audience.

· Team Work- Ability to work cooperatively with other as part of a formal or informal team to accomplish Bank goals; ability to respect the needs, ideas and contributions of others; ability to contribute to and accepts consensus; ability to subordinate own objectives to the bank or their team. Ability to focus on solving conflict, not blaming; ability to maintain confidentiality.

· Customer Service- Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner; ability to follow up on customer complaints questions or requests.

· Continuous Learning-Ability to take responsibility of own learning and development by acquiring and refining of technical and professional skills needed in job related areas; ability to proactive seek performance feedback and identify approaches to improve own performance.

TRAINING AND EXPERIENCE:

· High school diploma or equivalent

· Knowledge typically gained through a minimum of twelve months experience providing customer service in a financial institution or other professional office or organization.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

· Sitting/Mobility: Approximately 90% of time is spent working at desk. Balance of time (approximately 10%) is spent moving around work areas.

· Communication: Ability to effectively communicate with co-workers, clients and outside agencies in writing, in person and over the phone.

· Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork.

· Lifting/Carrying: Ability to transport files and supplies (up to 25 pounds)

· Stooping/Kneeling: Ability to access files and stock supplies

· Reaching/Handling: Ability to input information into computer system and retrieve and work with appropriate paperwork, equipment and supplies.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person