What are the responsibilities and job description for the IT Support Center Intern position at Citizens Energy Group?
We have an exciting opportunity for an IT Support Center Intern to join the team!
The IT Support Center Intern will assist the team in providing technical support to end users, gaining hands-on experience in troubleshooting, documentation, and customer service. This summer internship offers an opportunity to apply classroom knowledge in a real-world IT environment while learning new skills and technologies.
The position offers an onsite schedule, with responsibilities performed at our office in Indianapolis, Indiana.
Under the general supervision of the IT Manager of Business Relationships, an intern will gain exposure to the following
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The IT Support Center Intern will assist the team in providing technical support to end users, gaining hands-on experience in troubleshooting, documentation, and customer service. This summer internship offers an opportunity to apply classroom knowledge in a real-world IT environment while learning new skills and technologies.
The position offers an onsite schedule, with responsibilities performed at our office in Indianapolis, Indiana.
Under the general supervision of the IT Manager of Business Relationships, an intern will gain exposure to the following
- Assist Support Technicians with triaging and resolving basic support requests.
- Document common issues and solutions for the knowledge base.
- Shadow Support Tech during hardware/software installations.
- Participate in team meetings and contribute to process improvement ideas.
- Support inventory management and equipment setup for new hires.
- Perform other duties as assigned.
- Pursuing a bachelor's degree.
- Completed at least one year of coursework in IT-related subjects.
- Basic understanding of computer hardware components (e.g., RAM, hard drives, peripherals).
- Familiarity with Microsoft Windows operating systems (Windows 10/11).
- Exposure to Microsoft 365 applications (Outlook, Word, Excel, Teams).
- Basic troubleshooting skills (e.g., password resets, printer issues, software installation).
- Awareness of cybersecurity fundamentals (e.g., phishing, password hygiene).
- Strong verbal and written communication skills.
- Customer service orientation and willingness to assist users with patience and professionalism.
- Ability to follow instructions and standard operating procedures.
- Eagerness to learn and adapt to new technologies and workflows.
- Team collaboration and willingness to ask questions.
- Experience with ticketing systems (e.g., ServiceNow, Jira).
- Exposure to remote support tools (e.g., TeamViewer, Remote Desktop, SCCM).
- Basic knowledge of networking concepts (IP addresses, Wi-Fi troubleshooting).
- Familiarity with mobile device setup and support.
- Valid Indiana Driver's License.
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.